It can manage patches and updates across thousands of computers. Scripts can also be disabled to prevent them from running until you are ready to run them again. 24/7/365 network operations center of expert technicians at your service. Access Management Please reach out toSecurity@ConnectWise.comwith any additional security questions orto report a security issue. Select the frequency in which to run the selected script. If vulnerable files are found, a ticket will be created for the system with the list of potentially vulnerable files. List, retrieve, add/update/delete allowed items, blocked items, and scan exclusions. Displays minimal UI with no prompts. To schedule a script on a client, location, or individual computer: Group scripts can be applied to a group and then scheduledin various places throughout Connectwise Automate. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contacting. Disabled by default. Indicates that a script is scheduled based on the agent time zone. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BDR Keep your client's at ease with backup and disaster recovery you can trust. Below are the followingactionswearetakingto ensure the security of our products and systems: 1. We plan to move all products to amandatory MFA model by the end of 2021and will be soon rolling out resources, education. We released a. andvia email onFriday eveningoutliningthese actions. You can exclude members from group scheduled scripts without having to move the member from the group. Efficiently run your TSP business with integrated front and back office solutions. The third-party application vendor has full knowledge of how their software works and is in the best position to give recommendations on what needs to be excluded for it to work correctly alongside any anti-virus product. Check Capterra's comparison, take a look at features, product details, pricing, and read verified user reviews. Chief Information Security Office,ConnectWise. To ensure you have had time to prepare, we will re-enable thistomorrow, Tuesday, July 13, at 10:00am ET. To disable an integration,go to System > Members > API Keys and search for API Keys of an integration you wish to disable. to sign upfor thefreelicense. At the top level, our Information Security Program is based upon industry-accepted standards including NIST 800-171, CIS Controls, and ISO 27001. Sleeps 4 2 bedrooms 1 bathroom. All technicians should be using the new Web Control Center. 24/7/365 network operations center of expert technicians at your service. Be aware that there is currently a malware scam campaign attempting to take advantage of the recent Kaseya VSA ransomware attack. When using the EXE, parameters that can be set directly from the command line using the properties in the table below: When using the MSI (Windows installer), parameters that can be set directly from the command line using the properties in the table below: Troubleshooting Automate Windows Agent Deployment, Antivirus Exclusions for Windows Environments, Use Group Policy to remotely install software, How to User Group Policy to remotely install software in Windows Server 2003 and in Windows Server 2008. Consistent, scalable, and high-quality help-desk services with trained technicians. to report a security issue with ConnectWise products. Our third-party threat intelligence and forensics experts have made significant progress in their work to assess our ConnectWise environments, however, that work is still underway. Open the System Dashboard > Config > Configurations > Properties. Remote Control Remotely access and support any device, anywhere, any time. Panda Security has 1546 and ConnectWise Automate has 1349 customers in Anti-Virus industry. ConnectWise Automate uses a single method for asset discoverythe network probe. These provide third-party attestations that our security controls are designed properly and are operating effectively. Our primary goal is to provide robust, secure products and services to our partners. Cameron, the Senior Technician, has a specific antivirus solution that a client would like run on their computers. IOCssearched across allSentinelOneconsoles historical data. Monitor, troubleshoot and backup customer endpoints and data. We apologize for the delay, but our top priority continues to be ensuring our partners and your clients are protected. and communications to help our partners make this transition. We will provide updates as more information becomes available. As always, please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. After you have downloaded the agent installer file, create a Startup script to use to deploy the agent. If you are a ConnectWise Manage on-premises partner, we recommend you please login and review the detailed instructions here:https://docs.connectwise.com/ConnectWise_Business_Knowledge/300/How_to_Disable_the_ConnectWise_Global_Search. We appreciate your continued partnership. Displays neither a UI nor prompts. No malicious activity was discovered, no data was lost, and this triggered no data privacy actions in the jurisdictions involved. Tom Greco,Chief Information Security Office,ConnectWise. Weve requested this from Kaseya/ITGlueand we have also offered to help fund such an audit. Our primary goal is to provide robust, secure products and services to our partners. Enter your email address to receive updates from ConnectWise. Monitor and manage your client's networks the way you want - hands-on, automated or both. I don't actually use the missing AV, I use searches to detect what software is/isn't installed and go from there. Procedures to terminate that service were provided to Manage On-prem users until such time thethird-party services could be remediated. As such, it is imperative that organizations implement email security controls to prevent impersonation/spoofing of their users and domains. To schedule a script on a group, double-click on the group, select Computers >Scheduled Scripts,and then select the appropriate script. Our beta testing (both internal and with partners) in the 30 days prior did not expose this configuration issue. Extensions | ConnectWise See integrations and extensions for ConnectWise Control Access. 24/7/365 threat monitoring and response in our security operations center. Our SSO mechanism did its jobonly allowing verified ConnectWise partners to register, accept the terms and conditions and use the virtual community platform. Our team will share information about re-connecting the access once the all-clear message has been released. Expand your remote support with ConnectWise Control. Jump start your automation efforts with nearly 400 out-of-the-box scripts for maintenance, software distribution, system automation, and more. NOTE: LabTech documentation doesn't contain the same amount of exclusions. For more information refer to Network Probe Settings - Deployment Tab. If you have additional questions about this matter, please contact security@connectwise.com. ConnectWisesSecurity Operations Center, Network Operations Center,Productand Engineering teams are activelyreviewing and monitoring and have thus farfound no evidence to suggest that any of our systems are involved or impacted. Reduce this to 14 days by selecting the appropriate disposethreat line and typing 14 in the . By default, the UI and all prompts are displayed. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. Support end users, regardless of where they are, with ConnectWise Control. Ensures the AutomateService stays running and updated. Thank youfor your continued partnership,The ConnectWise InfoSec Team. Maintenance scripts cannot be deleted as it affects system automation. We immediately providedpartners withproceduresto terminate this service to reduce any potential security risk until a patch is deployed. When the script is scheduled, it will prompt the user for the value to enter in the parameter Limited to five parameters. At 4:00 PM ET, we restricted all network access to our StratoZen hosted environment as our team does a complete scan and evaluation. When selected, the default Automate Wake on LAN script will be used to wake the computer. Thank you for your patience. 07-16-2021 01:55 PM. These machines must belong to a client mapped to GravityZone. The Solution adds a new Script log4j Windows Vulnerability Check located in the Maintenance > Patching folder. All rights reserved. These exclusions do not appear in the standard exclusion lists that are shown in the Windows Security app. Navigate. Access and encryption controls are established to safeguard data back-ups. Partners may now download the new solution by following the steps below: For ConnectWise Command & ConnectWise RMM Partners. Not sure if ConnectWise Automate, or Norton AntiVirus is the better choice for your needs? Security is a top priority at ConnectWise. However, if you are scheduling a script on multiple computers, it is recommended to use the group's Scheduled Scripts tab. In the navigation tree expand Scripts > Antivirus > ESET Direct Endpoint Management. 1. agent.exe: 561cffbaba71a6e8cc1cdceda990ead4 (MD5), 2. agent.exe (encrypt payload): SHA15162f14d75e96edb914d1756349d6e11583db0b0, 3. mpsvc.dll(sideloaded encryption payload): SHA1 656c4d285ea518d90c1b669b79af475db31e30b1, 4. By default, 30 days of information will be recorded in the antivirus threats table. For example, the above search example will retrieve all machines that do not have an OSsimilar to 'server' that belong to the client XYZComputers. Deep, explanatory content about topics like deduplication, auxiliary copy, and networking. This affects on-premise and cloud-based versions of the product." 5. In the Actions column for the exclusion that you want to modify, click Edit. In the meantime, you can find resources here on the Trust Center, https://www.connectwise.com/company/rapid-response, July 6, 2021: A Message from ConnectWise CISO Tom Greco, As most are now aware, a massive ransomware attack perpetrated via Kaseya VSA has impactedseveralTechnology Service Providers (TSPs)and their clients. We will provide our next update tomorrow morning ET. Symantec has experienced blocks on the produkey.exe and prodkey64.exe files and have added these to the exclusions list. More specific to the supply chain threat, the SolarWinds incident prompted us to execute a threat model against our delivery pipelines in order to identify opportunities for improvement in the associated controls. We are continuing to monitor the situation andwill provide an updateif/whennecessarybased on the potential residual risk to Partners. Know how to disable the integration - or any integration - within your admin interface if you are still not comfortable with the integration being active. We are pleased that we were able to successfully work together with Kaseya and IT Glue to keep our mutual partners safe. ConnectWise Automate provides methods for systems management of agent and agentless devices. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, How to Set Up an RSS Feed in Microsoft Outlook 2019, https://www.proofpoint.com/us/threat-reference/spf, https://www.proofpoint.com/us/threat-reference/dkim, https://www.proofpoint.com/us/threat-reference/dmarc, https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability, https://docs.connectwise.com/ConnectWise_Unified_Product/Supportability_and_Vulnerability_Statements_for_ConnectWise_Unified_Product/How_to_Disable_the_ConnectWise_Global_Search, https://docs.connectwise.com/ConnectWise_Business_Knowledge/300/How_to_Disable_the_ConnectWise_Global_Search, Kaseya VSA is experiencing aREvilransomwareattack, We reconfigured the virtual community toafter authenticationconsume only basic information about. Navigate through the list to select the machine you would like to be excluded. The following list of permissions is for accessing tickets and corresponding ticket options from the Tickets screen. Solve staffing issues with managed services to support your team and clients. Remotely access and support any device, anywhere, any time. To subject our code to even more scrutiny, we have implemented Bug Bounty and Vulnerability Disclosure Programs as well viaHackerOne. Thank you for your patience as we work through the fallout from the Kaseya attack. Consistent, scalable, and high-quality help-desk services with trained technicians. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team atsecurity@connectwise.com. Access and encryption controls are established to safeguard data back-ups, and all plans are tested and updated regularly. forinformation regardinghow we secure our environments,request/view our SOC2 and SOC3 reports,sign up to receive our security bulletins,and more. Scripts can be scheduled on groups in the same manner as you would schedule them for a client. Default settings now limit directory search fields to first name and last name. While I have outlined a few specifics on our security controls below, I also want to invite you to review our newly refreshed and redesigned. Shortly after the attack, Kaseya hired Mandiant, whoseforensicsreport confirmed the attackon VSA. SPF, DKIM, and DMARC provide a layer of protection against this by working in tandem to authenticate email and helping to ensure that the sender REALLY is who they say they are. Agent time is equivalent todeselecting the Disable Timezone Compensation checkbox. We also recommend reviewing the Control security guide and best practices for further securing your instance,as well as verifying that links, your account ID, and your domain are accurate. To utilize this new capability, please follow the steps below: In your instance, visit Automation > Task, and search for Detect Log4j Vulnerabilities. 3. Use of privileged accounts is further restricted by conditional and time-bound controls. We understand thebusinessimpact of this disabled integrationand want to assure you that our top priority is always to ensure the security of our products and systems to protect you and our partner community from cybercrime. After the expiration date is reached, the script will not run again until it is scheduled again. This is under evaluationin Q3,2021forour variousproductsto execute bothwith and without the IP limiting features. As always, we urge our partners to take the following steps to manage their own risk with this and any integration: Additionally, cybersecurity updates, resources, and information can always be found on ourTrust Centerand atwww.connectwise.com/rapidresponse. Heres what we did: As a courtesy, we are notifying the 18 individuals mentioned above and are reaching out to the 15 partners who conducted searches to gain their assurance this information will not be used beyond community networking. After reviewing thestatement provided byMandiantand performing our own risk assessment, wehavedeterminedthat wewill re-enabletheIT Glue integration into ConnectWise Manage and Automate. Sophos Central. If you are not using version 2021.2 or2021.3, we ask that you please continue to keep Global Search disabled for security purposes. We will provide anotherupdate tomorrow. Today,a patch wasreleasedforManage versions2020.4 and 2021.1that willsafelyre-enable Global Search. Doing everything we can to protect you and your customers remains our highest priority. On the left, click Infrascale. Monitor and manage your client's networks the way you want - hands-on, automated or both. Suppresses any attempts to restart. Try and add the lines below to your access list (it looks like random UDP ports are being used): access-list inside_access_in extended permit udp host 192.168.1.5 host 75.75.75.57 range 50000 60000. access-list inside_access_in extended permit udp . Creates a complete local copy of the bundle in the directory. our University) our virtual community platform leverages SSO to authenticate users and ensure only authorized partners engage in our community. Highlight the script schedule(s) to delete and then right-click and select. On Saturday, July 10, we received the first written Mandiant report referencing the IT Glue integration. No new issues have been discovered at this time. ConnectWise customers are being targeted by ransomware attacks, though the software maker has provided little information about the threat. However, we have set default privacy settings for all registered members such that. Areas of focus included,but were not limited to,access and authorization (CI/CD, SCM, and developers), code commits,andconfiguration management. If you need to schedule a script on multiple computers, it is recommended to apply the script to a group. Cortex XSOAR integration supports 29 Sophos Central commands, including: Retrieve and update endpoint tamper protection information. This option is not available when scheduling a script on a group. This might be against your company's policy. Hours : Monday to Friday 8:30 am til 5:30 pm excluding public holidays. A sample of this phishing email is shown in the screenshot below and contains a click here link to a malicious site. Increase shareholder value and profitability. Enter the desired search criteria. Although a common community feature, partners also expressed concern that a registered partner community member could conduct a search by "company name". To minimize service interruption, we have established data backup and disaster recovery capabilities within all cloud environments. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. If it is a script that is scheduled at the group level you will be prompted to open the group, with the exception of ad-hoc scripts. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Here are some additional practices and programs already launched: Cyberthreats are ever present and evolving, and we are committed to not only delivering best practices within our products, but also keeping you up to date on our progress and resources. Click Automation > Scripts > View Scripts. is monitoring threat activity from obtained malware samples. Mandatory Multi-factor Authentication (MFA), agent-based products have mandatory MFA. This issue allowed partner first name, last name, and company name (and in some cases, job title) to be returned in the search. Alternatively, you canadd a domain useraccount to the Local Administratorsgroup on the servers and workstations you want to deploy to. website, which will be the mostcurrentsource of information about our security practices, SOC2 reports and additional security, compliance, and privacy resources. Increase shareholder value and profitability. Foresite Managed Security Services. Anti-Virus Exclusions for Connectwise Automate Anti-Virus Exclusions for Connectwise Automate 24/11/2021 11:47 am Peter Scott Add these to your AV exclusions. On the agent designated as the Network Probe, verify the account running the LTSVC service. REM As always, please reach out toSecurity@ConnectWise.comto report a security issue with ConnectWise products. Scripts can be scheduled on clients, locations, individual computers or on a group of computers and can be run one-time or re-occurring. Skip to main content PRODUCT PRODUCTS Remote Access Remote Support KEY FEATURES Compatibility Security Mobile Device Support We also acknowledge that no technology is perfect, and ConnectWise believes that working with skilled security researchers and partners across the globe is crucial in identifying weaknesses in any technology. We alsopublishedresourcesfor MSPs andpartnerswho may have been affected by last weeks eventsat www.connectwise.com/rapidresponse. To ensure you have had time to prepare, we will re-enable this tomorrow, July 16 at 10am ET. Navigate to thefolder where you want to save it. Most scheduled scripts can be deleted from the Scheduled Scripts screen which will prevent them from running until a new schedule has been created. Phishing remains a significant attack vector fronting attack chains in some very high-profile security incidents. Product cloud environments are monitored 24/7 by our SOC for suspicious/malicious activity. Select the frequency in which to run the selected script. We have been able to track every search to a legitimate user. Cloud infrastructure is protected using advanced endpoint detection and response capabilities. OhPhish. We have no new issues to reportat this time. Micro Focus. ConnectWise Marketplace| Anti-Virus / Anti-Malware Home Integration Partners Security Anti-Virus / Anti-Malware Sort by ESET Security (4) OpenDNS Umbrella (3) Webroot (2) VIPRE Endpoint & Email Security (1) Malwarebytes OneView (1) Cylance (2) Bitdefender (1) Trend Micro WatchGuard HitmanPro SurfRight Symantec Endpoint Protection Cloud Additional CRU malware sandbox IoCs which cannot yet be publicly shared. Remote Control Remotely access and support any device, anywhere, any time. Assure that the credentials used for the integration are configured with the least privilege necessary to function. Automate Monitoring Service. .NET Framework 3.5 SP1is required for installation and general functionality. All products are subject to multiple security assessments including automated testing in the delivery pipeline, internal red-teaming, external penetration tests, and Bug Bounty. See documentation here on: Additionally,cybersecurity updates,resources,and information can always be here found onour. Further,in light ofSolarWinds and this most recent incident,the possibility of supply chain attacks or exploitation of zero-day vulnerabilities is likely toppingyourlistof concerns. The security of our partners andtheir clientsisof critical importance tousand we invite you to contact my team at. Copyright 2021 Softrade Digital P/L (except where otherwise noted). All rights reserved. This can be as simple as creating a search that just excludes the computer(s) based on computer ID or more complex, such as excluding servers that have a specific extra data field selected. Thank you for your patience as we work through the fallout from the Kaseya attack. ConnectWise Control willofferfreetemporarySTANDARD supportlicensing available to partners affected by this incident and who do not haveacurrent Controlaccount. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. We will re-enable the IT Glue integration (and others) once we officially confirm that there is no vulnerability or threat through third-party validation or through our own due diligence to confirm there is no risk to our partners as it relates to this incident. Refer to Disable/Enabling Script Schedules for more information. Softrade was established in 1989. Sophos support is no help and CWA support says to call Sophos support. We will continue to provide updates and information as necessary. In your File Explorer, locate the AutomateDeployment.bat file and copy it to the Startup Folder in the Group Policy Management window. By default, the UI will prompt before a restart. ConnectWisesSecurity Operations Center, Network Operations Center, Productand Engineering teams are activelyreviewing and monitoring and have thus farfound no evidence to suggest that any of our systems are involved or impacted. We encourage our partners to stay vigilant in looking for clues to avoid mistakenly clicking on nefarious content. Thank you for yourcontinuedpartnership. |How to Set Up an RSS Feed in Microsoft Outlook 2019|Chrome Extensions: RSS Readers. We understand thebusinessimpact of this disabled integrationand want to assure you that our top priority is always to ensure the security of our products and systems to protect you and our partner community from cybercrime. Repeat the process for each machine you would like added to the list. With exclusions, we could potentially blind-sight Sentinel One and install whatever we want. In addition to SOC2 certification, ConnectWise is also actively pursuing NIST 800-171and CMMC compliance. ConnectWise Control is compatible with Windows, Mac, Linux, Android and iOS. The software maker, based in Tampa, Fla., which specializes in remote access software for managed service providers (MSPs . A new patch that will safely re-enable the Global Search capability for Manage is now available for all Manageon-premisepartners on versions 2021.2 and 2021.3. You can see an example parameter in the _System Automation >System Automation > Pause Internal Monitors script. All access is also tightly monitored 24/7,employing sophisticated contextual and behavioral methods to detectanomalies. Disabled by default. NOC Services Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. No new threats have been identified by ConnectWise at this time beyond what was previously reported (included below for your convenience). Indicates that a script is scheduled based on the Automate server time zone. The search will display at the root level of the Searches node on the navigation tree. We have embraced the Shift Left strategy in our SDLC to detect potential vulnerabilities as early as possible in the development/delivery pipeline. Remote Control Remotely access and support any device, anywhere, any time. If deploying agents using the Network Probe,port 139must be open and File and Printer Sharing (the ICMPv4Inbound WindowsFirewall Rule) must beenabled. To be clear, no malicious activity has been identified. If the computer is removed from the group, then the script will stop running. The first step for IT departments seeking better reactive and proactive response times is monitoring. We expend tremendous effort subjecting our controls to rigorous, independent audits everysixmonths resulting in SOC2 Type 2 reports. A potential issue with the virtual community site is being assessed. This is a more sophisticated attempt some of the standard phishing attack indicators arent there, like misplaced graphics, or spelling inconsistencies. No new threats have been identified by ConnectWise at this time beyond what was previously reported (included below for your convenience). All the command lines and Qscripts Refer toWeb Installersto deploy agents from the Web Control Center. New to setting up RSS, or need help with RSS feeds? Based on your selection, various options such as exclusions and repeat settings are available. As always, we urge our partners to prepare for managing their own risk with this and any integration with the following: Additionally,cybersecurity updates,resources,and information can always be here found onourTrust Centerandatwww.connectwise.com/rapidresponse. Eliminate shared admin passwords and protect customers from security threats. Tampa, Fla.-based ConnectWise confirmed that the vulnerability in ConnectWise Automate - which the company announced itself on June 10 using a new site meant to give partners up-to-the-minute . Since July 2, we have beenincommunication with Kaseya. Cortex XSOAR. Runs the script based on the scheduling until the expiration date is reached. The AutomateMonitoring Service has been installed successfully. Remote Control Remotely access and support any device, anywhere, any time. Thank you for your patience as we and many companies around the world navigate this issue. Shortly after the attack, Kaseya hired Mandiant, whoseforensicsreport confirmed the attackon VSA. Access and encryption controls are established to safeguard data back-ups, and all plans are tested and updated regularly. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. We remediated this issue but shut the web site down in an abundance of caution so we could conduct a full assessment in compliance with our InfoSec protocols. On the Computers tab, right-click the name of a computer, and then click Open. We understand it is important for partner employees (registered users) to determine how much or how little information is shared with others in the virtual community. These searches can be created to exclude computers, network devices or contacts. Once highlighted the script's schedule will display. Finally, we know it is important to you to hear what we learned from this. This option is not available when scheduling a script on a group. The group policy has been created. These include multiple components to minimize the risk of any single point of failure. Although this information can easily be obtained via other platforms (like LinkedIn), it raised understandable partner concern. Thank you for your continued partnership. Read through the documentation before installing or using the service. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contactingsecurity@connectwise.com. To access a deeper knowledge base, click Sign in, and then log on using your Cloud Services account or your Maintenance Advantage account.. Sign in. Partners will then be able to installthe patchthrough their Updater. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. Your techs need to work on and effectively manage multiple machines at the same time without ever interrupting the end user. To enter exclusions, select the Enable checkbox and enter the Start and End Times of when the script should not run. It's in the DB with a numeric value assigned for whatever AV it detects. As of today,December21,we are pleased to share thatSOLR has finished publishing an updated fix. Use of privileged accounts is further restricted by conditional and time-bound controls. As new advisories are posted to this page, the RSS feed will be updated. Several other products have MFA asaconfigurable option. 5414. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>. Create a new file on your desktop and name it. Advanced quote and proposal automation to streamline your quoting. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. The Manual AV Scan script performs updates and antimalware scans on Windows machines. Do not implement with administrative level permissions. Gemtliche FeWo (60qm) mit 1 Schlafzimmer in ruhiger Lage. Refer to the following example for detailed instructions on excluding computers from a group script: To exclude computers from a group scheduled script: When the script runs, it will run on all computers in the group that meet the limit to search criteria (e.g., all computers that do not have a server OS). Monitor and manage your client's networks the way you want - hands-on, automated or both. Support Rating. On the Clients tab, click the desired location. Tip: See your antivirus's documentation for instructions for white-listing or creating exceptions for certain files. Our work to investigate and remediate any issues caused by the Log4j vulnerability continues. Email Security Phishing Protection Automatic bad URL detection and blocking defends against links becoming weaponized after they pass through spam and virus filters. Also, our ConnectWise Cyber Research Unit(CRU) has provided details around the new version, and partners can review the available content here: https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability. Do not implement with administrative level permissions. This taught us about extra measures we can and will take in the future; and we have immediately implemented additional multi-layered testing and QC mechanisms to our processes. Today. Actions ConnectWise is Taking to Protect Our Partners: The security of our partners and systems isour top priority. Monitoring is really robust and granular. 1. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, Minimize employee downtime with ConnectWise Automate, Lawrence Prettyman, Branch Support, Bickford Senior Living, Register for a live ConnectWise Automate demo today >>. Also, our ConnectWise Cyber Research Unit(CRU) has provided details around the new version, and partners can review the available content here: Restart the Solution Center Server on your Automate server to force the reload of Solution Center data. Member directory is on for registered partner member viewing to help deliver the experience TSPs expect when joining a virtual community. Enter your email address to receive updates from ConnectWise. When a computer, network device or contact belongs to a group and a script is scheduled on the group, the script will run on all of the members in the group that are of the same type. Agent Windows: Antivirus Exclusions Agent Windows/Configuration KB0100.60.239.008 Qualifying Conditions LabTech and Connectwise Automate Versions - All Use Case GOTO INSTALL, :INSTALL Throughout the Log4j incident, our teams have been consistently working to ensure ongoing protection for all ConnectWise partners, products and services. ConnectWise Control | Extensions & Integrations The ConnectWise Control Extensions allows you to customize your remote access and support instance with additional features and functionality. 24/7/365 threat monitoring and response in our security operations center. Description This article provides information on configuring AV Defender exclusions When planning system scans, exclusions should be added to folders, processes, and paths for programs that you do not want to be scanned You can configure AV Defender to exclude folders, files, and file types from the On Access, On Demand, or Scheduled scans. The Startup Properties window displays. at this time we can confirm there is no indication of any exploitationwithin the ConnectWise environment. Log in or create a user account to rate this page. For example, you can add a parameter to delay all monitors to run by a specified number of minutes (e.g., Delay_Minutes). If you are concerned that you may have been compromised, please follow the steps in this security alert checklist. How does ConnectWise view and address these threats? as a precautionary step until more information is available. Keep your clients at ease with backup and disaster recovery you can trust. Open your internet browser and log in to your. Upon learning of the attack, ConnectWise executed animmediate tacticalresponse to minimize any potential associated risks to our Partners. Hourly: Enter the Start date and time to begin and the interval (in hours) at which the script should run. Advanced quote and proposal automation to streamline your quoting. We appreciate your continued partnership. We also acknowledge that no technology is perfect, and ConnectWise believes that working with skilled security researchers and partners across the globe is crucial in identifying weaknesses in any technology. Available options are: Once, Minute, Hourly, Daily, Weekly and Monthly. Right click in the box, Disabled Computers, and you will be presented with a drop down list of all your clients. To be clear, no malicious activity has been discovered. Automaterecommends using the latest version of .NET Framework, currently 4.8, as this can be run in conjunctionwith .NET 3.5 and encompasses all updates to .NET since .NET 4.0 was introduced. From time to time, ConnectWise will provide communications on broader security related topics that may not be linked to a specific ConnectWise product or vulnerability, but are still of importance to our partner community. It is recommended to NOT use priorities 13-15 as this may affect system scripts. In the top menu, click Automation ( ), and then click the Extra Data Fields tile. To overcome this issue, create a Traffic Scan exclusion with the IP of the server. All access is also tightly monitored 24/7,employing sophisticated contextual and behavioral methods to detectanomalies. Check out and compare more Network Security products We will continue to provide you withregularupdates. Available options are:Once, Minute, Hourly, Daily, Weekly and Monthly. We are proud to be part of a community that remains equally committed to secure practices. When selected, the script will only run on offline agents. Restricting Access to Admin Interfaces via IP limitations. Manage Protect. if you have any specific questions or concerns. Access Management I encourage you to look at the other pages on ourTrust Centerforinformation regardinghow we secure our environments,request/view our SOC2 and SOC3 reports,sign up to receive our security bulletins,and more. Installs a complete local copy of the bundle in the directory. Select the schedule option to schedule the Task to run against your target systems. Additionally, our cloud environments are hosted with world-class providers who possess multiple security certifications including SOC2 Type 2. Scripts > Read/Update/Delete and Delete Scheduled Scripts at the clientlevel. 3. It's important to note that although some integrations may not be directly compatible with Java or Log4j,the integrations can still call out to a service that is. impacting MSP customers and end customers. "ConnectWise has identified a potential vulnerability in a ConnectWise Automate API that could allow a remote user to execute commands and/or modifications within an individual Automate instance. We welcome working with you to resolve the issue promptly. Multiple C2 domains from JSON malware configuration file which are not being shared at this time. Technical expertise and personalized support to scale your staff. Today we supply the same value for money services to our customers. In addition to SOC2 certification, ConnectWise is also actively pursuing NIST 800-171and CMMC compliance. You should only delete script schedules if you have no intention of running the script any time in the near future. If you select a custom Wake On LAN script from the, Disabled by default and is only enabled by selecting the. Eliminate shared admin passwords and protect customers from security threats. We will continue to provide you withregularupdates. If you are not using version 2021.2 or2021.3, we ask that you please continue to keep Global Search disabled for security purposes. When selected, all scripts that are not specifically flagged as offline computer scripts will ignore the offline agents. Please refer to the following update in follow up to tonights previous post: Our investigation of the Log4j vulnerability continues to ensure our partners are protected. We want to thank the partner who reported this, and the partners who collaborated with us on this issue. Registered members may proactively change the privacy settings associated with their user profile to control the level of information that is shared with approved contacts or other members. All rights reserved. Install is the default parameter. For information on the legacy Web Control Center, refer to Web Control Center End of Life Notice. This stops monitoring of that specific role and cleans up the monitor. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team at. KPI dashboards and reporting for real-time business insights. NOC Services The CIS-CAT Pro Assessor v4 is a command -line and graphical user interface, allowing users to assess target systems against various forms of machine-readable. We also use it for customized monitoring and alerting on workstations and servers. With that, we have developed two new solutions to help our ConnectWise Automate, Command, and RMM partners detect any potential Log4j vulnerabilities in their systems. As soon asthe fixhas been testedsuccessfully,we will release it to all Manageon-premisepartners through a patch. OurConnectWise Command and RMM teams have provisioned a new capability within both products that help partners automatically detect any potential Log4j vulnerabilities. Configuration This is not Spyware and was installed by your IT department. We will share more with our partners when we have more details as our investigation continues. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Note: The legacy Web Control Center has been retired for use by technicians. all products will beeliminatedby the end of Q3,2021. : All products are SOC2 Type 2 certified and are re-certified every six months. We appreciate your continued partnership. This should be used to temporarily suspend the script's normal run schedule. If deselected, the script will be queued for 48 hours, then will drop out of running scripts. The security of our partners and systems isour top priority. 2. This will disable all integrations using those credentials. Professional services automation designed to run your as-a-service business. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. The top three of ConnectWise Automate's competitors in the Anti-Virus category are Sophos with 21.51%, McAfee Cloud Security with 20.20%, Kaspersky with 15.22% market share. Depending on the solution used, find either the plugin_eset_disposethreat or plugin_vipre_disposethreat. This is useful if you are still not comfortable with the integration being active. In the Script editor window enter applicable script parameters and click Create. Technical expertise and personalized support to scale your staff. ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. Cyberthreats are ever present and evolving, and we are committed to not only delivering best practices within our products, but also keeping you up to date on our progress and resources. We want to provide reminders to our partners about email security best practices. from $119/night. We have taken actions to review the available threat data, contained in our SOC monitored systems looking for potentially compromised environments (Fortify Endpoint, Fortify Network, Perch andStratoZen). Although still underway, ourthird-party threat intelligence and forensic partnersworkcontinuesto reflect no new discoveries of concern. Still uncertain? We will do our utmost to conclude our work quickly. This domain user to local group assignment can be configured via Group Policy (GPO) and linked at either the domainor the OU (Organizational Unit)scope. Within ConnectWise Automate (CWA), there are settings in which you can interrogate the local workstation or server for program location, definition location, update command, etc. After reviewing thestatement provided byMandiantand performing our own risk assessment, wehavedeterminedthat wewill re-enabletheIT Glue integration into ConnectWise Manage and Automate. To utilize this new capability, please follow the steps below: As always, please reach out toSecurity@ConnectWise.comto report a security issue with ConnectWise products. CIS-CAT Pro Assessor v4. For the "Additional General Info" Extension We have an issue where when it runs the following PS script #!ps #maxlength=100000 #timeout=90000 echo "INFORMATIONREQUEST-RESPONSE/1" Solve staffing issues with managed services to support your team and clients. KPI dashboards and reporting for real-time business insights. Take note of the location wherethe file was saved. Server time is equivalent to selecting the Disable Timezone Compensation checkbox. For help deploying the MSI installer via Group Policy, please refer to the Microsoft article Use Group Policy to remotely install software. Symantec Endpoint Protection Cloud. Once selected, the. Before clicking, make sure content reflects: If you have questions, suspect you received a phishing attempt, or need to report a security or privacy incident, please visit our ConnectWise Trust Center. 2. Most scheduled scripts can be edited from the Scheduled Scripts screen. Know more. We expend tremendous effort subjecting our controls to rigorous, independent audits everysixmonths resulting in SOC2 Type 2 reports. Areas of focus included,but were not limited to,access and authorization (CI/CD, SCM, and developers), code commits,andconfiguration management. First, downloadthe custom agent from the Web Control Center. We have used these samples to generate and monitor forIoCs(Indicators of Compromise) around this threat. ConnectWise Automate Quick Tip: Quickly Remove a Monitor from Groups 3,098 views Sep 12, 2018 3 Dislike Share Save ProVal Technologies, Inc 690 subscribers Internal monitors can quickly be. Partners can find more information about privacy settings in the Virtual Community FAQs. No problem! For additional ticketing permissions, please refer to the Permissions Matrix. Monitor and manage your clients networks the way you want - hands-on, automated or both. To minimize service interruption, we have established data backup and disaster recovery capabilities within all cloud environments. Keep your clients at ease with backup and disaster recovery you can trust. to report a security issue with ConnectWise products. Given the sophistication and scope of the attack, we temporarily disabledintegrations between Kaseya platform products and ConnectWise. NOC Services The Task output will return the full file path of any potentially vulnerable file when it is run against Windows endpoints. We know that maintaining your business continuity is importantwe thank you again for your patience as our teams work around the clock to investigate and remediate any issues caused by the global Log4j vulnerability. Remote Control Remotely access and support any device, anywhere, any time. For example, if you want to run the script three times, enter three. Further,in light ofSolarWinds and this most recent incident,the possibility of supply chain attacks or exploitation of zero-day vulnerabilities is likely toppingyourlistof concerns. Agent Windows/ConfigurationKB0100.60.239.008. All partners:Your security remains our top priority. 2021.2 and 2021.3 that will safely re-enable the Global Search capability once installed. In addition, we have, temporarily removed any exclusions related to the Kaseya agent, and blacklisted the IOCs related to what is currently known of the attack based on our work within the MSP cyber community, The ConnectWise Cyber Research Unit(CRU). There was no malicious attack on our SSO capabilities. It may be a good idea to also cycle all of the API Keys to ensure there are not unused Keys still active and old keys have not been shared with anyone. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. Aspreviously communicated,no new threats have been identified by ConnectWise beyond what was reported in our Trust Center updatesearlier this week. Access agent files and directories Sleeps 4 2 bedrooms 2 bathrooms. Beyond the tactical response, we understand that our Partners may have heightened concerns regarding ConnectWise security as a key vendor supporting your businesses. This connects the computer to the main database for monitoring and maintenance. ConnectWise Automate is the RMM that lets your IT department move at the speed of business. Please note that the following process applies to the EXE agent installer. +1 to the marketplace, you should make sure that's up to date first. It is now online, and our product and other teams look forward to engaging with you. White-listing ConnectWise Control In case your antivirus blocks ConnectWise Control, you can try adding exceptions for the following files and directories. ConnectWise subjects its development and delivery pipeline to threat modeling to improve security against supply chain attacks. We remediated this issue within hours but took the site down pending a full review in accordance with our InfoSec policy. Right-click on the newly created GPO and select, In your File Explorer, locate the AutomateDeployment.bat fileand copy itto the, Right-click on the relevant OUsand select. This is done by creating a search that excludes the member(s). We have improved our secure-by-design efforts including enhanced developer training, updated application security standards, and expanded threat modeling. As mentioned yesterday, we released a patch for Manage versio. If you have any security-relatedquestions orconcerns, please contact. It also houses our security bulletins, whichare now searchable with a variety of filtering options. Agent installation with group policyis the recommended and most reliable method of deploying agents in a domain environment. Go to Configuration > Detections Management > Exclusions, and then go to the Sensor Visibility Exclusions tab. This prevents you from having to delete a script and rescheduling it at a later date. Out of an abundance of caution, while we engage with our partners on this review, we have taken the following steps: One cloud service, Perch, had third-partycomponentsthat werepotentially vulnerable and were remediated immediately. Everything you need to know - from our experts. We let Kaseya know that once an accredited third-party confirmed the IT Glue environment was notimpacted by the VSA incident,we would re-enable that integration. All recovery and data restoration plans are tested and updated regularly. There is no indication of any exploitation of this vulnerability. To exclude a computer: On the ConnectWise Automate server, open Automate Control Center, and go to Browse. As you are aware, over the weekend the Apache Software Foundation released version 2.17.0 of Log4j to address anew denial of servicevulnerability. Double-click Startup. Gunzenhausen (German pronunciation: [ntsnhazn] (); Bavarian: Gunzenhausn) is a town in the Weienburg-Gunzenhausen district, in Bavaria, Germany.It is situated on the river Altmhl, 19 kilometres (12 mi) northwest of Weienburg in Bayern, and 45 kilometres (28 mi) southwest of Nuremberg.Gunzenhausen is a nationally recognized recreation area. We know email phishing attacks continue to get more sophisticated, mirroring legitimate email and web content. The BDE leverages a machine learning model trained on millions of malware samples to detect zero-day, polymorphic, and advanced persistent threats with high accuracy. After a comprehensive review to validate no vendor exposureand to confirmthatno exploitation was observed, we re-enabledpurchase capabilities of ourMarketplaceand global search capability ofManage Cloud. Microsoft Defender Antivirus on Windows Server 2016 and Windows Server 2019 automatically enrolls you in certain exclusions, as defined by your specified server role. In the Anti-Virus market, ConnectWise Automate has a 3.01% market share in comparison to SpyBot's 2.01%. Engineered for the ConnectWise Automate user, Direct Endpoint Management offers a server-free solution that connects ESET endpoints with the ConnectWise Automate Control Center. Our approach to vulnerability management is multi-faceted. We are working and partnering with other vendors to further assist the IT Nation community. Compare Popular Comparisons ConnectWise Automate vs Sophos ConnectWise Automate vs McAfee Cloud Security ConnectWise Automate vs Kaspersky Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. In the meantime, you can find resources here on the Trust Centerand athttps://www.connectwise.com/company/rapid-response. Allows you to add parameters that should be passed to the script in the format of variablename=value|variablename2=value2, etc. Automate, and allother products will implement IP restrictions by the end of Q3, 2021. Allows you to set the priority in which the script will run compared with other scripts. Abacode - Managed USM Anywhere SIEM + SOC Services. Within the Ignite Manager, monitoring types can be excluded from monitoring categories. Manage partners:If you have any questions related to thispatch, please contact our Support team athelp@connectwise.com. At this time, the status of all products and services remains the same,andour third-party threat intelligence and forensic partners work consistently reflectsno new discoveries of concern. We are pleased that we were able to successfully work together with Kaseya to keep our mutual partners safe. Typically, it is not necessary to elevate scripts to a higher priority. There are several methods available to deploy agentsto Windows computers: Windows agents are deployed to theC:\Windows\ltsvc folder of the machine. We will continue to provide updates and information as necessary. Our approach to vulnerability management is multi-faceted. If the script is an offline computer script, the, Disabled by default. Weengagedwith Kaseya to ensure our concerns are not only heard but addressed, and currently the third-party validation provided confirms VSAs exposure but did not indicate any analysis had been done for IT Glue or other Kaseya solutions. The only logins that are now compatible with this legacy Web Control Center are those of Automate contacts. Of note, Control does send legitimate New Login Alerts via email as shown in this screenshot. This is a four-step process. To deploy Windows agents from the new Web Control Center, please refer to Web Installers. Pleasecontinuereachingout toSecurity@ConnectWise.comwith any additional questions orto report an issue. Enabled by default. If you believe you've found a security issue in our product or service, we encourage you to notify us via our Vulnerability Disclosure Program. If it is a new script to be scheduled on the group, proceed to step 9. How does ConnectWise view and address these threats? .NET Framework 4.5.2 (minimum)is an additional requirement for agents with the. Based on your selection, various options such as exclusions and repeat settings are available. Resolution. 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From the group, proceed to step 9, Control does send legitimate new Alerts. Topics like deduplication, auxiliary copy, and the partners who collaborated with us on this issue end of! For partners with versions 2020.4 and 2021.1 and we will continue to get more sophisticated some. Any additional security questions orto report an issue delete script schedules if you are still not comfortable the! Eset Direct Endpoint Management offers a server-free solution that connects ESET endpoints with the IP the. And Automate the, disabled by default, 30 days of information will be queued 48! A community that remains equally committed to secure practices, like misplaced graphics, or Norton antivirus is RMM! Vector fronting attack chains in some very high-profile security incidents this issue within hours connectwise automate antivirus exclusions took the site down a... Tab, right-click the name of a community that remains equally committed to secure practices Log4j Windows Vulnerability Check in! 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Script 's normal run schedule restricted by conditional and time-bound controls our goal! Of this phishing email is shown in this security alert checklist the servers and workstations you want hands-on. Re-Enable the Global Search disabled for security purposes about privacy settings in the navigation tree against... Recovery you can trust and back office solutions tip: see your antivirus blocks ConnectWise Control you more. Configurations & gt ; exclusions, we understand that our partners when we have our. Out resources, and ISO 27001 script is scheduled, it will prompt the user for the that. With Windows, Mac, Linux, Android and iOS review the instructions... Hours but took the site down pending a full review in accordance with partners! Extra data fields tile until a patch wasreleasedforManage versions2020.4 and 2021.1that willsafelyre-enable Global Search disabled for purposes... 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