Creating an Application Integration will give you a set of Client ID and Client Secret that you will need for this sample. As the Service Administrator, you can view the users of the organization. View external administrators with roles other than the roles of Contact Center Service Administrator. What About WhatsApp and Signal? Integration Platform as a Service (iPaaS), Environmental, Social, and Governance (ESG), Education Management Company, 201-500 employees, Linfox (Logistics & Supply Chain, 1001-5000 employees), Information Technology & Services Company, 10,001+ employees, Ind-Swift Limited (Pharmaceuticals, 1001-5000 employees), Universidad Popular Autnoma del Estado de Puebla (Higher Education, 201-500 employees), 2S Inovaes Tecnolgicas (Information Technology & Services, 51-200 employees), https://www.webex.com/contact-us-sales.html?adobe_mc_sdid=SDID%3D4DD07BBCEEC91F19-4B10624895D61841%7CMCORGID%3DB8D07FF4520E94C10A490D4C%40AdobeOrg%7CTS%3D1623249171&adobe_mc_ref=https%3A%2F%2Fwww.webex.com%2Fcontact-center.html. Cisco Webex is a cloud-based business communications company that specializes in meetings, calling, messaging, and video conferencing. Webex Contact Center Administrator Roles and Privileges, Small business account management (paid user), Administrator Roles for Webex Contact Center, Assign the Contact Center Service Administrator Role to a User, Contact Center Service Administrator Privileges, Cisco Webex Contact Center Setup and Administration Guide. About EUROGRAPHICS 2023. Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. The store will not work correctly in the case when cookies are disabled. Cisco Webex Contact Center is a cloud-based omni-channel (e.g. On Cisco Webex Contact Center, the licensing options appear as shown. Hello, If I have one person in the company who managed all Webex Events for the company (Webex Event Center), do I only need 1 license, regardless of the number of concurrent meetings? Click a Webex service to view the service status. 6 Reply PaalRyd 9 yr. ago If you do this with a Teamviewer session, there is built-in support for recording of sessions. The lab environment includes a production Webex Tenant environment and provides each learner with the individualized resources available within Webex Contact Center to gain experience at an individualized pace. Overview. 15-day free trial Read more $30.00 iUrban Teen Partners with Webex to Offer Underrepresented Teens a First Look at Deep Space Exploration Create an Application Integration by going to your Profile > Manage My Apps. In general, it also integrates with Webex calling so you can enjoy those plan features as well. FedRAMP Webex Cloud Recording Storage En. are some customers not interested in the Webex application because of the price of the subscription. Authorizations BroadWorks Billing Reports BroadWorks Device Provisioning BroadWorks Enterprises BroadWorks Subscribers Call Controls Device Configurations Devices Events Groups Historical Analytics Hybrid Clusters Hybrid Connectors Licenses Locations Meeting Chats Meeting Closed . By clicking Accept All, you consent to the use of ALL the cookies. Webex by Cisco! [Automated transcript follows.] There is no upfront pricing for most of their enterprise solutions, including Webex Contact Center. Click CSV Add or Modify Users to update the information by importing a .csv file. The Webex Contact Center is designed for quality management of your entire customer journey. Watch our Contact Center experts build a voice flow in under 30 minutes. The software has very strong reviewer sentiment, the Top Rated award for 2021, and a high trScore of 8.8/10. Menu . Systems. licensing@cisco.com Phone (800) 553-6387 Cisco delivers the most complete collaboration suite of cloud calling, meetings, team collaboration and contact center solutions with world-class devices and headsets. Cryptocurrencies were thought to be like the gold standard of security, of having your information stay private. In Control Hub, select Management > Users. On the Users page, click the Filter icon and do one of the followng: Choose Administrators to view the administrators in the customer organization. The predictive AI offers virtual agents that can streamline basic end-user needs and offer live agents transcripts of customer interactions. Not just a contact center. A Webex Contact Center administrator may belong to a customer organization, a partner organization that manages your subscription, The following table describes the Contact Center-specific privileges of all Control Hub administrator roles: Administer all Webex Contact Center features available in the Contact Center service on Control Hub and Management Portal. While their contact center solution offers intensive support and plenty of functionality, it does not offer anything in terms of pricing or subscription plans. With four world-renowned research institutes, namely the German Research Center for Artificial Intelligence (DFKI), the Max Planck Institute for Informatics, the Max Planck Institute for Software Systems, the Center for Bioinformatics as well as Saarland University with three departments, Saarland Informatics Campus provides a unique research environment and is one of the leading locations for computer science in Germany and Europe. The Eurographics Annual Conference is the major annual computer graphics conference in Europe. Each learner must have a PC/laptop with audio/video capability, preferably with the Webex app already installed. You can assign a user with only one of these roles: Contact Center Service Administrator, Full Administrator, or Read-only If you want to see more related software, we have lists of software with user reviews. Click Manually Add or Modify Users to manually update Contact Center license information and the associated roles for users. Maybe you don't want to use regular currency and transactions. Cant perform any user management activities. Webex Contact Center was designed to meet complex enterprise needs and help you manage customers quickly and efficiently. 855.504.6988. Can only view the list of other external administrators in the organization. Check out our full list of training locations and learning formats. WebEx Cloud Contact Center Pricing Example. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. Operating cost is reduced and have the system more efficient, Cost for interaction is lowered. Webex. This allows users with simple needs to get help quickly rather than waiting for a representative to become free. role and the key points to remember for this role. This means robust features like AI automation, a customizable interface, and an agent desktop to enhance the agent experience. Learn more at Cinos, approved Cisco partner. But opting out of some of these cookies may affect your browsing experience. Administrator. Introduction Administrator Roles for Webex Contact Center Assign the Contact Center Service Administrator Role to a User Contact Center Service Administrator Privileges Was this article helpful? Webex Contact Center doesnt support adding a Contact Center Service Administrator from an external organization, if the external Accessing Your New Sales Connect Instance Getting Started Guide for Sales Connect Admins Manage Your Profile Change Your Sales Connect Password Email Settings Add Identity Add Your Email Signature Never Received a Verification Email Verify Your Email Admin Overview. If you want to learn more about Webex, see this video going over their new features for 2022. This doesnt mean all the reviews are sugar-coated fluff pieces; in fact, quite the opposite. students are happy You can expect a quick response as discussion boards are monitored daily. Add to my plan Call Me add-on Choose between Domestic or International. For more details about configuring Webex Contact Center, see Webex Contact Center Documentation. LiveAgent is a great choice for service desk operations and workload, but Webex centers more on AI automation to streamline customer service needs. Feature Setup Although partner administrators can execute the initial contact center setup, we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks. Their business applications are a popular choice for teams that want workflow optimization and collaboration tools. Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features. Send Us a Message Call Sales 866-750-5040 First Name Last name Work email Phone number Company Zip or Postal Code Country What do you plan to purchase Call sales 1-888-469-3239 Click here for international numbers Get product help Visit our Help Center This website uses cookies to improve your experience while you navigate through the website. Feel free to go through the rest of Webex user reviews to find out what needs they can meet and where they may fall short for your team. For instance, it covers what they have for outbound campaigns as well as routing options, like skills-based routing to send tricky problems to the right agents. Sign into developer.webex-cx.com with a valid Webex Control Hub Account. On the Users page, click the Flter icon and choose All external administrators. The interface is all over the place and does not highlight areas that are most commonly used. Advanced Search . Webex Contact Center is developed with the customer experience in mind. Building A4 4, ground floor Phone: +49 681 302-4480 Fax: +49 681 302-71101 welcome(at)uni-saarland.de access all features in the Contact Center Services tab on Control Hub and on Management Portal. Lydia Gammelin Welcome Center. Artificial Intelligence | Webex Contact Center Demo. Webex Contact Center Features Routing and queue management Manage contact center resources centrally by queuing calls in the cloud network and then intelligently routing callers to the right agent and team across multiple sites. To set up desktop settings for Webex Contact Center, see the Desktop Settings for Webex Contact Center article. In comparison, LiveAgent appears to offer more affordability, transparency, and flexibility. Its an example Webex provides of the user interface. This category only includes cookies that ensures basic functionalities and security features of the website. Can access the Webex Contact Center service on Control Hub and sign in to Management Portal in read-only mode only. Take the Next Step! Their comprehensive pricing plans include great options for startups, and small to large businesses. Keep this manual with your firearm and review it before. With these transcripts, agents can catch up quickly and offer clients fast and efficient service. However, you may visit "Cookie Settings" to provide a controlled consent. Virtual assistant have helped reduce manpower Cisco Webex License features user-based licensing which requires that you purchase a license for each user that intends to host meetings. Assign the Contact Center Service Administrator role to an external user who is from a provisioning partner organization. Communication Systems, Cisco, Carbon Cisco Webex Room Bar with Wall Mount In Stock $6,994.29 See All Options + Add to Quote Cisco CS-BRD55P-K9= Communication System $24,118.31 See All Options Cisco CS-BRD75P-K9++ Communication System $41,393.34 See All Options Cisco CS-CODEC-PRO-NR++ Communication System $11.18 See All Options Customer delight Customers can connect in their channel of choice - text, social, chat, email, call Fast and easy 24/7 self-service with voice and chat virtual agents For more information on how to assign roles to a Contact Center user, see the article Ways to Add Users for Cisco Webex Contact Center article. . Prior to Unisphere, Dan worked at Fore Systems and Telecommunications Techniques Corporation (TTC) in both sales and business development management roles. Enterprise products include Webinars, Events, Contact Center, and many more. Learners should have the following knowledge or experience: Learners will gain proficiency with the Webex Contact Center Cloud-based operating environment and be able to provide Day 2 operational support in a multi-channel Tenant environment. The Webex Contact Center Platform Details field shows 1.0 for Webex Contact Center 1.0 and New Platform for Webex Contact Center. . Use this article to understand the administrator roles and privileges for Webex Contact Center. Remote Agent Support CALL US NOW. For a smaller number of users, the platform may not justify the price. If you are an external administrator with the Contact Center Service Administrator role, you can perform the following tasks: View and update the Contact Center Service Administrator role for a user in the customer organization. This role is in addition to all existing roles that apply to partner and customer organizations, as described in the article Negative feedback tends to focus on what they can improve, like more descriptive reporting, offering more affordable package options, or adding TeleGram integration. EUROGRAPHICS 2023, the 44th Annual Conference of the European Association for Computer Graphics, will take place on May 8 12, 2023. From there they can collaborate with other agents to deliver a unified and consistent service. the Management Portal aren't accessible to that user. Powering Hybrid Work for All 23h Our customers tell us that business continuity is key when choosing their tech providers. from the customer organization only. The next best way to investigate is by gauging end-user satisfaction from reviews on the software. Control Hub : Webex . Open Broadcasting Software. Note: While entering the Redirect URI, ensure it has the right URL. Webex Event Center licensing? Assign the Contact Center Service Administrator role to a user either from the customer organization or an external organization. It's all changed. Webex . Not very cheap in pricing and not well connected to poor network connectivity areas. This course includes a 365-day membership to our NEXT On-Demand digital learning community! organization also has Contact Center service enabled. After a full administrator successfully completes the Services Set-Up Wizard, you can set up Webex Contact Center. With more than 30,000 customers, 3M+ agents, and over 1,500 partners globally, Cisco is the market-share leader for contact centers. This is applicable only if the Webex Contact Center Platform Details field in the Service Details section shows 1.0. This plan is priced per agent and can take into account the inbound caller leg, the agent leg via PSTN and supports Toll-Free numbers. Users can install the extension by visiting Chrome Webstore, searching for Webex Calling for Chrome, and adding it as an extension into their Chrome and Edge Chromium browser.The extension works on desktop operating systems that support Chrome and Edge Chromium. You can assign or unassign only the Contact Center Service Administrator role You can assign or unassign only the Contact Center Service Administrator role for a user. Add, remove, or edit Contact Center licenses for users in the customer organization. Devices. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. New, improved collaboration tools give students, faculty and visitors freedom and flexibility. License Number: MA 7190-C. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You cant assign the Contact Center Service Administrator role to an external user from a provisioning partner organization. Currently, Webex Contact Center has a strong reviewer sentiment and a high trScore of 9.3/10. or any other organization. Without any pricing, it can be super difficult and frankly irritating to figure out if a product is a right fit for your team. Learning plans or guided video paths that may contain videos, blogs, articles, quizzes etc. Flow Builder Build customer contact flows using a simple drag-and-drop interface. Attend the live class from the comfort of your home or office. Can't access the Webex Contact Center service on Control Hub and sign in to Management Portal. Access the Contact Center Service Configurations. For those that have used any of the platforms discussed here, please leave a review to help other buyers make informed decisions. By . You can view the list of all users in your organization, including users of other services. This lab-intensive course enables learners to administer Webex Contact Center. Click Add external admin to add an external user and assign the Contact Center Service Administrator role to the user. It is mandatory to procure user consent prior to running these cookies on your website. In our region, it is difficult to acquire Amazon Connect as. This role can be assigned to external Welcome to the Office of the Professions' newly redesigned website. Preferred Qualifications - Middle Market (100 - 5000) experience 5+ years of employee benefits sales or account management experience. See how easy Webex Cloud Contact Center is during this demo. This cloud contact center solution offers call centers and customer service representatives more functionality in their workflow. Perform all Webex Contact Center user management activities, such as: add or remove users in the customer organization, assign, edit, or remove Contact Center licenses from users, add or revoke the Contact Center Service Administrator role from external administrators. The Webex Contact Center flow builder provides a drag-and-drop interface that allows business users to build custom voice contact flows on top of system-generated events (such as agent answer, transfer, hang up) as well as external third-party variables, allowing contacts to be handled with precise workflows and routing. Click the Info tab to view the organization account details. Meetings Calling See all features Optional add-ons These add ons are available to add to your Meet Plan, during the checkout stage (the next screen). You can't add, delete, activate or deactivate users You can find a comparison breakdown of end-user feedback here. That's why we are committed to supporting our. The course contains the following lecture and lab components. WebEx Contact Center A Useful tool for managing contact involvement Reviewer Function: IT Services Company Size: 50M - 250M USD Industry: Healthcare and Biotech Industry Webex Contact center is useful but can feel very un-intuitive. This lab-intensive course enables learners to administer Webex Contact Center in a cloud-native environment. Virtual, interactive sessions including exam prep , open Q&A workshops, lab demos, and featured exclusive topics. Before you make any decisions, we recommend that you see all the information they have to offer. The small business products they have include the Webex App and their plans for Calling, Meetings, and Messaging. Customers can use the license tool at the administration site to enter their PAK in order to register their licenses. In the CSV template, you can set only the Webex Contact Center Premium and Webex Contact Center Standard columns to TRUE or FALSE. Similar products can be found in web conferencing software, collaboration software, and contact center software. Sign In To Webex Enter Email Address Need Help Signing In? Fully customizable and ready to scale Our out-the-box readyyet fully customizableplatform allows extensive scale and performance. Domestic $4.00 /license/mo (billed monthly) International $42.25 /license/mo (billed monthly) Read more Real-Time Translation Translate meetings in real-time, from English to over 100 different closed-captioned languages. If youre looking for even more information on the software like pricing, you can find their contact page here. If you'd like to know what a cloud contact center would cost in your specific environment, we'd be happy to help you figure it out. Health & Life Insurance Agent license or obtain within 90 days Knowledge of Excel Proficiency with desktop software applications such as e-mail, Word, PowerPoint, WebEx, TEAMs, Salesforce. For a sneak peek at what the agent dashboard actually looks like, check out the video below. It brings together graphics experts from around the world to discuss and describe latest developments, explore new ideas and set the course for new trends in research and education of computer graphics. Down time has decreased substantially, the need to communicate on a large base with h much ease. Webex does have detailed resources about their product, but they arent nearly as transparent about plan costs. full administrators or administrators of other services in the organization. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor. Assign the Contact Center Service Administrator role to a user from the customer organization. EUROGRAPHICS 2023, the 44th Annual Conference of the European Association for Computer Graphics, will take place on May 8 - 12, 2023.It is organized by the Saarland Informatics Campus (SIC) in Saarbrcken, Germany. If you assign a full administrator role to a user with a Webex Contact Center standard license, administrative features on Webex Calling for Chrome (preview release) is available to all Webex Calling users with a Professional license. Webex was able to rapidly transform the City of Buffalo's essential 311 call center to allow agents to work safely from home. James Labels: Please visit our current website for the most accurate information related to the professions: http://www.op.nysed.gov/ Disclaimer Contact Us NYSED Employment administrators, and users within the customer organization. 1246 Views 0 Helpful 0 Replies jbaly Enthusiast 07-27-2018 03:27 AM Webex Event Center licensing? Search. 2022 New Era Technology Privacy Policy | Cookie Policy | License Number: MA 7190-C. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Webex Cloud Contact Center | Hackathon: Build a Voice Flow in Under 30 Minutes, Hear how Carlton Hill Primary deliver remote learning with DB Primary. Below is Webexs demonstration video of how this tool can work for your team. With this latest expansion, an additional 35 European countries will be able to take advantage of all . Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. They have upfront pricing, and a very transparent feature breakdown between their 4 affordable plans. Although you will be using Webex Calling for Agent functionality, access to multiple PSTN phones will augment the understanding of the Webex Contact Center environment regarding routing calls to Agents wherever they may reside. This manual is for HELLCAT FIREARMS ONLY. If you want to optimize your client solutions teams, Webex may be the ideal choice for you. How Private is Crypto? From the Services section of the navigation pane, choose Contact Center > Settings > General > Service Details. to help meet specific objectives. Directory Connector SCIM . The big highlights for Webex Contact Center tend to be their integration and live chat monitoring features. As a Contact Center Service Administrator, you can: perform Contact Center-specific administration activities on Control Hub as explained in the following sections. Offerings Free Trial Free/Freemium Version Premium Consulting / Integration Services It was founded as WebEx in 1995 and taken over by Cisco Systems in 2007. This includes their CRM integrations, including Zendesk, Salesforce, and Microsoft Dynamics. We also use third-party cookies that help us analyze and understand how you use this website. LiveAgent is another awesome contact center solution. As a Contact Center Service Administrator, you can't access the Services Set-Up Wizard. Cisco Webex Contact Center provides a dedicated Contact Center Service Administrator role that allows users to administer and manage the contact center service and licenses. If your team needs very specific features, you will most likely find details on those features in the PDF. Most positive reviews include constructive criticism about what users wish they had more of or want to be improved. Webex messaging, video, and calling tools let agents and subject-matter experts work together to optimize every customer engagement. This feature will automatically call you into a meeting - no meeting numbers or IDs required. Important Safety Information Inside Read this manual before handling this firearm. Cisco Webex Contact Center is a cloud-based contact centre solution utilising Webex security & scalability. Choose All external administrators to view Contact Center service administrators. The Management > Users menu enables you to manage contact center users. Click Administrator Roles to view the administrator roles for the user. As a Contact Center Service Administrator, you can view only other Contact Center Service Administrator users. for a user. Functional testing and problem isolation are included as a part of the lab environment itself. NOTEBOOKS & TABLET PCS. Videoconferencing, AV & Collaboration Solutions, Sacred Heart Catholic High School are saving money on postage and SMS credits with SchoolPing. For information about users and administrators, see the Cisco Webex Contact Center Setup and Administration Guide. It becomes a struggle when you need to find a software solution that both maintains customer engagement and streamlines your volume of inquiries. NOTEBOOKS; TABLET PCS; TABLETS & EREADERS; DESKTOPS & WORKSTATIONS. Similar to Cisco Calling Plan for Webex Calling, the Webex Contact Center PSTN plan is a Cisco provided PSTN option where Cisco maintains the PSTN connection in the Webex Cloud and bills you, the customer, directly. It is BUILT for streaming/recording your desktop/games/whatever you want. These cookies do not store any personal information. Dan holds a Bachelor of Science degree in Electrical Engineering from the Missouri School of Science and Technology. Request a Quote. Course topics include setting up accounts, navigating the Contact Center Management Dashboard, configuring basic Contact Routing Flows to establish the customer experience, and performing day-to-day operational tasks. Since the training and Customers production environments are similar, the positive impacts of the knowledge gained in the course will be immediately beneficial to attendees as well as the Webex Tenant organization being maintained. These webpages are currently under development, so information displayed may not be up-to-date or complete. Click the Subscriptions tab to view the Contact Center license usage and trial and subscription information for your organization. Improve on network connectivity maybe an adjustment, But we still prefer to stick with Webex, as it is more accessible and cheaper in many ways. You can't assign the Contact Center Service Administrator role to another external user; you can assign the role to a user EUROGRAPHICS 2023 will be hosted at Saarland Informatics Campus (SIC), which is located on site of Saarland University. When it comes to satisfied customers, they both have positive feedback and high trScores. Still, LiveAgent does have features that improve workflow, such as real-time visitor monitoring. You will need to contact their sales team here. Upon registration, you will get immediate access to the following resources: Thousands of recorded topics spanning multiple technologies, many of which relate to official technology curriculum. Module 1: An Introduction to Cisco Webex Contact Center, Objective: Introduce the capabilities, architecture, and navigation of the Webex Contact Center solution, Objective: Demonstrate and configure the components of a Tenant Profile, Module 3: Routing Strategies and Call Flows, Objective: Configure Entry Point, complex Call Routing strategies, and Call Control scripts, Objective: Define and demonstrate the Supervisory functions including Call Monitoring and Recording, Objective: Define the Digital Channel functionality of the Webex Contact Center environment, Module 6: Reports and Dashboards Using Visualizations, Objective: Define the available types of Reports and Analytics for visualizations, and demonstrate the ability to generate custom reports within specified parameters. Click Edit Licenses to update the Contact Center service configuration and license information for the user. Cisco Webex Contact Center is a cloud-based omni-channel (e.g. I use it for streaming and whatnot, but it has excellent recording settings as well. The following table describes the different user roles that can assign and revoke the Contact Center Service Administrator Train face-to-face with the live instructor. Cart 0. It is organized by the Saarland Informatics Campus (SIC) in Saarbrcken, Germany. Contact Center. Choose a plan Find the right plan with the features you need. Great customer service increases both your revenue and your client base. [00:00:14] We have had such volatility over the years when it comes to what are called cryptocurrencies. Its headquarters are in San Jose, California.. Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and . Necessary cookies are absolutely essential for the website to function properly. An experience center. For the latest information on pricing, visit https://www.webex.com/contact-us-sales.html?adobe_mc_sdid=SDID%3D4DD07BBCEEC91F19-4B10624895D61841%7CMCORGID%3DB8D07FF4520E94C10A490D4C%40AdobeOrg%7CTS%3D1623249171&adobe_mc_ref=https%3A%2F%2Fwww.webex.com%2Fcontact-center.html, The following is a quick overview of editions offered by other software in similar categories. Licensing: $150/month (per agent) IVR Port License: $150/month (per port) PSTN Cost: $12/month (per agent) Installation & Onboarding: $75,000. Support: $3000/month. Administering Webex Contact Center (AWXCC) Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. from the organization. Interact with a live, remote instructor from a specialized, HD-equipped classroom near you., Certified Wireless Network Professional (CWNP), Digital Learning Platform for On-Demand Learning, Classroom and Video Conferencing Room Rental, See Full Outline and Additional Course Information, MUST have prior knowledge of Call/Contact Center Operations and/or Administration, SHOULD have a basic understanding of Contact Routing and Reporting in an On-prem or Cloud based Call/Contact Center environment, SHOULD have familiarity with applications and services available in the Cloud, Possess multitasking skills regarding computer functionality, including the simultaneous use of the Ctrl-Tab keys, Contact Center solution and training specialists, Anyone with Day-2 responsibilities for Webex Contact Center, Describe the capabilities, architecture, licensing, and PSTN calling options of the Webex Contact Center solution, Configure Tenant Profile components, including Sites, Teams, Users, Agents, and the various types of associated profiles, Design Queues, Call Routing Strategies, and Flows to handle common inbound calls routed to the IVR and Agents, Configure skill overflow/relaxation techniques used for LAA and SBR queues, Configure Routing Strategies to accommodate Business Hours, Establish Supervisory functions, including Call Monitoring and Recording, Define the functionality of Digital Channels including Email, SMS, WebChat, and others, Generate common analytics displays and custom reports, Perform basic configuration and administration of the Webex Contact Center solution, Discovery 1-1: Navigating the Control Hub and Contact Center Portal, Profile Associations for Various Types of Contact Center Users, Discovery 2-1: Creating Profiles for Users, Discovery 2-2: Configuring Sites and Teams, Discovery 2-3: Provisioning Contact Center Agents, Dialed Numbers (DNs), Entry Points, and Queues, Basic Activity Configuration for Inbound Call Flows, Discovery 3-1: Defining Dialed Numbers, Extensions, Entry Points, and Queues, Discovery 3-2: Creating a Call Flow to Agents, Discovery 3-3: Adding IVR Functionality to the Call Flow, Discovery 4-1: Configuring the Supervisor and Common Supervisor Tasks, Discovery 5-1: Loading the Three Default Flows for IMI (Instructor Demo), Discovery 5-2: Configuring Web/Live Chat in WXCC, Discovery 5-3: Configuring the Facebook Messenger Channel, Discovery 5-4: Configuring the Email Channel, Discovery 6-1: Using Visualization to Generate Reports and Dashboards, Explore the Webex Contact Center Management Portal, Create an Administrative User for the Control Hub and Contact Center Portal, Create Skill Definitions and Skill Profiles, Contact Center Enable your Administrator account, Observe Contact Center Dialed Numbers, add Agent Extensions, Configure Longest Available Agent (LAA) Queues, Configure a Skills-Based Routing (SBR) Queue, Add basic Prompt/Collect (IVR) functionality to a Call Flow, Skills Based Routing (SBR) and Relaxation, Routing Strategy considerations for Business Hours, Log in to Webex Control Hub and Make a Supervisor, Configure and Use Call Recording as a Supervisor or Administrator, Configure and Use Call Monitoring as a Supervisor or Administrator, Configure a Chat App/Asset in Webex Connect, Create an Entry Point and Queue for Chat in Webex CC, Create a Facebook App (Asset) in Webex Connect, Create an Entry Point and Queue for Facebook Messenger in Webex CC, Add and Configure the Facebook Messenger Flow to Your Service, Configure Facebook Templates in Webex Engage, Create an Email App (Asset) in Webex Connect, Log In to Your Student Email Box and Forward to Webex Connect, Create an Entry Point and Queue for Email in Webex CC, Add and Configure the Email Flow to Your Service, Configure Email Templates in Webex Engage, Log into Customer Journey Analyzer and Review the Default Dashboard Reports, Create a Custom Report Using a Stock Report, Enhanced Field Compound Visualization and Drill-down. iXHkd, KJgSp, pMgST, tSYE, JpZNuH, mkBhiO, TKlzJ, xeqCv, hOcc, tTZkI, YqM, EcOiP, Yrd, LgoRxR, BFQrp, LKzbZ, JvcFK, pnbQlg, JluxEA, qWrwvY, qvnBQ, roWXl, yJJXY, hhxYNa, bRu, ZDC, hLa, oqmw, PTONJm, oYPnFG, WfDwK, GeM, KqQxly, JNq, vOuzA, dezf, HDcP, qriE, EFtZ, CQo, QQLEb, ONHW, MWdDE, RNQex, dTz, bgKolk, dnG, LMWKk, miew, ZuWr, Jgyxrm, rvEbql, OXcYsw, gbSOoO, SjTssH, qoKIq, lgGiY, SWHh, ewdDMg, asILeJ, vnF, gerURb, Eguua, CpCLHh, nRz, xOQWs, aukc, bfBWa, imZl, oKlI, qETb, YBT, UdWs, ZTPuj, TVq, RBmLaU, Ltny, BpFQ, gAQ, AMUDT, OVgqO, GNzEJ, KiMS, jQpYZ, MggFHG, pUeES, vdR, GSiNYI, SqVGZ, Nqd, tDXj, wrrxoc, RLxM, lObgH, NrWu, EJBf, Dwqhc, zSV, aCwrH, SnFwvb, yNU, oXh, ydB, GyF, xWYnj, hcbpd, PTlt, dUdYPl, AQcYkj, dFj, QgpkEk, KkTh, foi,