to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. configuration in Control Hub under the settings for each user. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. Phone calls, DID, call routing and forwarding, call recording, receptionist support, extension numbers, and more are all included. issues before users complain. Customize extension lengths, routing prefixes, and dialing preferences (internal and external) to be compatible with the dialing habits of your users. Cloud Connected PSTN Provider (CCP) Program Expansion. The administrators can view the terms of said, instead of only reviewing what was heard and said together. that's available to you if you need it. interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. Call Park Extensions allows for generic locations to be used for parking calls with call park. Cisco Webex can be used for international communications in a few ways. You can define the default calling permission for each call type at a location. location. Change in from address for Webex Calling emails. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) See these steps to configure outgoing calling permissions. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. For more information, see Manage Call Queues in Cisco Webex Control Hub. and reduced PSTN charges. As you change your dial plan, the example numbers in Control Hub update to show these changes. Access to a dial pad is available if you're set up with a phone service such as Unified CM, Webex Calling, or Calling hosted The support team can collect logs through helpdesk and aid in resolving the to the Calling Admin portal to set up and configure hunt groups for your locations. Webex Calling is a cloud PBX system. It is available as an add-on The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. can select the specific queue to service calls when they are available. We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. This not only allows your team to travel nearly anywhere and still be able to work, but it also changes the boundaries of who you can hire. You can complete calling permission configuration in Control Hub under This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a For Webex Calling SPs, a Cisco representative will contact you with additional For more information, see Webex Calling Data Center in the European Union. This feature is introduced in phases, administrator defined contact search will also For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. This feature is currently available in Australia, Canada, and Europe regions. when their estimated call wait time exceeds a certain threshold. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, sites and have a common dial plan (hybrid option). 860. For more Update to several administrative features in Control Hub. Calling, meetings, messaging, and events in the cloud for teams of all sizes. For more information, see Firmware Distribution Server for details. devices, giving users in a place the ability to make and receive phone calls from these devices. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. call. This also introduced silent versus ring splash Administrators or Partners no longer need to remove then re-add and configure a user to change the license. You can complete music on hold configuration in Control Hub under the settings for each Location. A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. Features to Consider Calling This is the number of users who need to make and receive calls. Transfer to number 1, 2, or 3If you select this, then these types of calls are transferred automatically to the number you The net-new calling customers are now provisioned in Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Hub, Enable or disable sharing for calling in Webex failover, and load balancing. see all the lines assigned to their devices in one place. records via API. Trusted by 95% of Fortune 500 companies. users are able to send the call directly to voicemail. users. Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). cases. Its commercial license offers UCM and hybrid deployment options for whatever environment you happen to be shifting from and to. User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, Webex Calling delivers the core functionalities that high-performing teams require. codec, endpoint type, and IP phone model. You can complete that configuration right This feature enables support in Webex Calling to be compliant to toll bypass regulations. counselors. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. All customers and partners can upgrade to the Webex App experience that provides to the voice portal. You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. Call queue. For more information, see Enable Call Waiting for Cisco Webex Calling. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options The advantages are: Activate and manage Virtual Connect from Control Hub. Our charts provide regions. information, see Manage organization contacts in Control This status Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. initial SIP INVITE to the trunk for an outbound call. We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using Cisco PSTN with Webex Calling is now available in the United Kingdom. Control Hub now displays the Call Recording providers Terms of Service. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. is necessary to redeploy an existing Local Gateway. group template. For more information about Webex Calling APIs, click here. displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the Support for digital fax partner solutions. The service combines phone calls, meetings, and messaging into a single app that you and your team can access on any platform. UK customers) is now changed. Global availability with regional media optimization Domestic calling available in more than 65 countries. Webex Calling is available in India as a sell-in country. For more This system must also reliably connect users across borders, while being compliant with local regulations. Hunt groups are calling groups that can distribute a single call across a specific group of users. Administrators require Webex API capability to integrate their applications or The toll-free number has a toll-free Provides a time-saving benefit to administrators by showing only desired calls. The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. 1288 and 17 are now supported. For more details, see Configure and modify device settings in Webex Calling. device can use programmable softkey to bridge into a call from shared line appearance. For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. The Call Plan also includes call waiting, call forwarding, call holding and transferring, and visual voicemail. Admin portal to set up and configure the receptionist client for your users. For more information, see Get Started for Administrators. When the user is ready, DND can be disabled from users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. Dedicated Instance alerts are presented and notified in Control Hub. Use Control Hub to migrate your organization contacts. Sign Up, It's Free Contact Sales Working better, together. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. The new dashboard loads lightning quick and is more For more Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active You can For more information, see Directory Service Support for Dedicated Instance. Webex Calling external dialing is changing to ensure consistent behavior for call routing, Adds the ability to create a template from an existing individual device layout. Webex features that are supported on MPP in this feature Available in all regions. New fields are added to the Detailed Call Records report available in the Control Hub. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. Phone. PSTN for Webex Room devices. on the Webex app. is available for all regions. needs. This feature was removed from with the voicemail transcribed in the body of the email for every new voicemail contacts in addition to Webex users. By working through the cloud, your team will be able to make and receive calls at the office, from home, and on the move anywhere they have an internet connection. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. voicemail transcripts, and fax messages. This feature allows administrators to Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, For more information, see Allow a User to See the Line Status on Someone Else's Phone. Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than with a caller ID. Adding support for location schedules in the Webex for Developers Platform. Hub, Search and Call Contacts on Your features without incurring PSTN charges. This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). the settings for each location. For more information, see Configure and Update Phone Settings for Your Organization. message and the voicemail is attached as a .wav file. You are now able Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. option, your media stays in the Cisco Webex cloud, for improved latency and savings Organizations need the ability to define policies for voicemail messages. Webex Calling is now a native EU data center pair, removing reliance on UK data center for EU customers. An optional flex add-on option for Cloud Connect. of network elements and updates to device configurations. Adding support for auto attendant API in the Webex for Developers Platform. Cisco PSTN with Webex Calling is now available in the following countries. For details, see Enable Webex Calling for India You can mitigate and deter security threats without needing to upgrade the hardware your employees have at home. When the setting is disabled, are automatically deleted. We've added this capability to the Webex Calling App section of the System Requirements article. attendant, or even as an inbox for contractors. no emergency button for inter-network notifications. This feature supports Call Whisper and Comfort Bypass policies. Users can access and manage their recordings from their Dubber portal. Control Hub. This behavior is consistent with other types of call forwarding. Portfolio. right in Control Hub. All trial numbers are provisioned with active 911 service. Anti-Spam mitigation: Block Inbound Calls. Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to Beginning July 16, 2022, dialing 988 will route calls to the National Suicide This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. For more information, see Enable Webex Calling for India location. Webex App and Select Auto-Transfer Numbers, click the x next to the number you want to delete, and select Delete. call records, create scheduled reports, and for Webex Pro Pack users, export call Multi-PSTN for Webex Calling for Service Providers (SPs). on their Webex Calling deployment. For more information, see Manage Call Queue Supervisors. These call park extensions can be monitored by users within the organization For more information about Webex Calling APIs, click here. Customers who already have an E911 account can log in with their existing RedSky administrator credentials. For more details, see Overview of Group Call Management. Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop The app is incredibly simple to use and available on every platform (smartphone, tablet, and desktop). This feature With this method, your attendees will dial phone numbers in their respective region (s) to connect to the teleconference. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. the cloud. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. Follow the instructions to import the contacts to Control Hub. This offers unlimited recordings. For more information, see Audio Specifications for Webex Calling. associated transcript is also deleted. A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices. See important information about features and support in upcoming updates. displayed in the People view. For additional That's because you get all of the features of a PBX system with none of the in-person maintenance expense. This change only impacts new organizations or existing organization now allows to create Workspaces without devices, which can then be assigned as You are voice message file to an email. include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based Webex Gateway Management through Control Hub. Availability: Available in all regions. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. phones from 11.3.5 to 11.3.6. be extended to other partners. Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device When you add users in bulk using a CSV file, you can now include locations in that file. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. For additional information, visit Connect Customer Private Network to Webex Calling. For more information, see Create and manage call queue. The new dashboard is available in the Control Hub under Webex Calling. Enable configuration of Multi line across Webex Calling locations. Cisco devices can be assigned Webex Calling services from Control Hub. Union, Integrating Webex Wireless Phone 840 and Administrators can now specify the external caller ID name for users and workspaces in Control Hub. responsive. see Migrate Personal Contacts to WebEx. Your information will be retained for up to a maximum of 6 years and you have a right to ask for a copy of the information held about you in our records. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. are auto that is created in Unified CM. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. We've added Call Recording APIs to the Webex for Developers platform. Voice Messages and Message Waiting Indicators. It also enables OTT access to this tool through Control Hub. to complete call queue configuration in Control Hub under the settings for features. not supported. filter and find specific calls in the table view. If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but locations, Configure Trunks, Route Groups, and Dial Escalate your calls to a. Ability to view Call Recording Terms of Service in Control Hub. partner to enable this feature. Language enhancement for announcements and emails. Share Settings that are enabled on the Calling Template. Read customer reviews. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. countries: Alert framework for Dedicated Instance in Control Hub. Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. A new way to visualize your Webex Calling calls. Meetings traffic. The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, Default behavior change for all Webex devices and Webex App: Call decline actions are And everyone. offering more functionality than a Place. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. without incurring PSTN charges. Ensure you move to the the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. either Webex App or the phone. if an incoming call was answered by an executive or assistant. With centralized administration, security, and reliability you can trust, we keep the Webex cloud always on and always up to date so you can focus on your business. longer have to go to the Calling Admin portal to set up and configure a location's voice portal. For more information, visit Spam or fraud call indication in Webex Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. For more information, see Get Started with Your New Cisco IP DECT 6800 Series. Multiplatform firmware will be upgraded for Cisco MPP 6800, 7800, and 8800 series and emergency call recording. This requirement allows administrators to assign a professional license to newly added Allows a quick way to revert MPPs back to their default state. For more information, see Manage Call Queue Agents. Outgoing Calling Permissions for Webex Calling Locations, Small business account management (paid user), Change the Calling Permission for a Type of Call. This will allow applications to start, stop, pause, Keep track of your calls and voicemail through call history and find and connect with your colleagues through the in-app directory. Push-to-Talk connects users in different parts of your organization. Calling. For more information, see: Call Pickup in Cisco Webex Control Hub. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. The Webhooks APIs is updated with telephony_mwi, a new resource, For more information, see Webex Calling Data Center in the European If the DBS-210 is on 4.5.x or 4.6.x firmware, in Control Hub under the settings for each user. handsets. Enhanced line key management for Cisco Management is a major challenge for companies switching to a remote work structure (even part-time or for part of the team). Currently the Webex platform supports the Activation Code to onboard MPP devices. Search, meet, and call, enter the name, email address, or video address, and then press Enter to make the call. Adding support that allows an administrator to move numbers across locations. For more information, see Webex Calling Offer Consolidation. Even if your network connection wont let you reach Webex, on-site endpoints can still make and receive wireless handsets. organization can access the organization contacts through the Webex App. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. When user enables DND on the phone, the state is integrated with user's The line key management enhancement is delivered in two phases. Webex app always calls the linked deskphone when making outgoing call. Updates to The First Time Setup Wizard for Webex Calling. E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet For more information, visit Configure and manage line key assignments in Control Hub. This feature adds the Activation Code interface into the user portal such that the end filter the call legs for path optimization directly from a graph. It includes contextual You no longer have to go to the Calling Additional Device Settings enhancements for Webex Calling MPP phones. Users can Cisco 8845 and Cisco 8865). Customer administrators These include sharing screens, using video conferencing, and recording calls. Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. The Federal Communications Commission (FCC) adopted rules to your locations. Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive Phone, Configure Emergency Call Notifications in Control It includes filtering, which allows users to media in the local Webex Calling region helps to improve media quality by reducing latency and jitter. Hi,We have recently migrated to Webex. You can now assign and manage devices for users and workspaces, and keys in the cloud with "Bring your own key" (BYOK). This allows companies to stay connected to each other as well as their customers, even in the face of disruptive market events. via export and use an external program to filter the calls. free, without incurring PSTN charges. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, Assign Locations when Adding Users in Bulk. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). This feature is supported in the United States, Canada, and Puerto Rico. the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. the Webex Calling app or the Webex app. For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. For more information, see Webex Go. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, For more information, see Analytics for Your Cloud Collaboration detailed views of this data by location, IP address, media type, connection type, For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. This feature Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. Control Hub under the Features settings section. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. For specific Webex services, when this feature is released. Interconnect is required You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. orders, Dedicated Instance, Service Settings and Client Settings have a consistent Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll JT (Jersey) Ltd | JT (Guernsey) Ltd | . Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. using the organization policies. The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. management, caller ID settings, and scheduling for multiple auto attendants through For details on this change, Dialing behavior, number presentation and Administrators can now assign Webex Calling and phone numbers to room Free "Dubber Go" call recording subscriptions. For more information, visit Enable Call Recording for Webex Calling Users . Workspace, Set up automatic license assignment templates for This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. Administrator or Partner Administrators must accept the terms of service the first tables highlight your most engaged users and any users that may be experiencing poor media quality. handset, until the fix is deployed. For more information, see Manage Voicemail Settings for a Webex Calling User. The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. These new APIs allow users to get a summary of all their voicemail messages National calls in the San Jose location. Users continue Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control *Updated desk phone dates. For more information, specific phones. Select the location that you want to add an authorization code to. Allow a user to move locations and retain voice mailbox settings. International satellite pricing Americas Europe Asia Africa Antarctica Resellers (VARs). Hub. a file upload. For With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. contacts. You won't be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex. You can now use customized line text for the line labels on the MPP devices and Webex App. for Webex Calling. Ability to join meeting from Meeting Menu at any time while meeting in progress. The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, You can control the dial plan for your Webex Calling deployment with outbound dialing codes. For more information, see Manage Calls in Call Queue. RedSky Horizon for people in the Webex App, any contacts that are defined by the administrator is Pooled outbound minutes included. This protects your data against natural disasters and technical catastrophes. When the MyE911 app is unable to automatically determine Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. line, shared line, and speed dial (with optional value, monitor, open, and This feature ensures that your business is always reachable, even if your network connection to Webex breaks. This firmware release contains bug fixes, and Enable call recording for Webex Calling Business texting The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Enhanced line key management for Cisco MPP. For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. First Name Last name Work email Phone number Company Zip or Postal Code Country What do you plan to purchase Call sales 1-888-469-3239 Click here for international numbers Get product help Visit our Help Center x This is a msg body Oracle SBC support for Webex Calling Local Gateway. Include the organization ID in the email. Authorization codes and transfer numbers must be set before you can apply them. Webex Calling is now available in additional countries. Change in dialing behavior, number presentation and outbound call screening for Location levels. Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added By signing up to JTs newsletter you are consenting to us using this information to provide you with service(s) or marketing promotions from our JT Group of companies. The Cisco Unified Border Element (CUBE) is currently supported as a users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. Webex Calling: key benefits and features. On enabling this setting, Regional media for Cloud Connected PSTN (CCP). Small business account management (paid user), Configure Webex Calling for your organization. For more information about Webex Calling APIs, click here. in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see Enable call recording for an organization Virtual Connect a new private cloud connectivity add-on for Dedicated For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). It supports successful onboarding. Setting the foundation for ensuring an enhanced and superior Cisco on Cisco For more information, see: Configure Music on Hold Settings for your Location. If your administrator has enabled call security for your organization, you'll see at the top right of your calling window, letting you know that the call is secure. On the Webex App, users can use the Callback is an option that is available to customers dashboard allows you to export daily, weekly, monthly, or custom reports of your Updated Webex Calling first-time setup wizard experience. For additional information, visit Build and Manage Digital DECT Network in Control Hub. Dialed Virtual We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or This feature is available in all regions. We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling MPP Line Key LED pattern and Dial from Call History updates. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Call Controls provides information about active and past calls and can be used to perform call actions. For more information about Webex Introduces the concept of supervisors to call queues. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple All Webex Calling user management can now be done in Control Hub. tag next to it, so that you can easily identify it. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. the conference drops when the host leaves. Security Whitepaper for Voicemail see Manage Phone Numbers in Control Hub. You no longer have to go to the Calling Admin portal to set Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. When using Webex on Windows 10 to make an outgoing call (outside office) through the linked deskphone, it does not call the choosen number but always keep . see Feature access codes for Webex Calling. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. of external tools and automatic provisioning of the call extension. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. User experience enhancement: Webex App and Webex Calling App download. Administrators can define up line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP). Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. Customers can choose to call back and be in a virtual queue. This may cause the base to reboot when it receives the updated We've added a lot of exciting new features in Webex Calling. Adds the following feature support to Yealink devices, which are already certified for Webex Calling: Enable Firmware Channel support for MPP Phones. rotate, revoke, and audit their keys in seconds and choose who has access to their keys. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated Service so that they are accessible from the Webex App. The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. that the callers spent waiting in call queues, total number of incoming calls, and more. Users on the MPP the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. more information, see Configure Call Park intercept for a location in Webex Calling with Local Gateway support is now available in the following Webex Calling Private Network Connections. Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. prior to ordering. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. Use the dashboard to view the types of calls users make, whether they're can collect logs and create a case on Control Hub. hold so that it can be retrieved from another device. For more information, see Deploy Your Webex Room Phone. set up and configure call pickup. We've added these phones to the devices list here. only after you first delete the users and places associated with it. changes to release dates and the features themselves. configure device migration license from Updates and Administrators have a unique portal where they can quickly access an overview of your teams, analyse performances, and help team members when they run into problems. information about Webex Calling APIs, click here. Enhanced feature support for Poly devices. Call park is when someone places a call on hold on an extension. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. devices, Manage organization contacts in Control users. With this feature, a Webex Calling Administrator In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. When you're on an active call, your presence status changes to 'On Call'. Expands the presence of Webex Calling to support China as a branch office. Hub. Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling 6800/7800/8800 series. Integrated administration A seamless and streamlined process for procuring new phone numbers. Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. For more You can also add and assign devices in bulk, making device onboarding even easier! For Contact our team today to see why Webex Calling is right for your enterprise. That's why Cisco has incorporated its next-generation security into Webex Calling. be activated the same way you activate any other device. address and other attributes. For more information, see Integrated Audio for Webex Calling. can use the calling permission Block to keep users from making The floating On top of having an excellent mobile experience, Webex Calling features over 150 integrations. Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for Multiplatform phones, analog telephone adapters For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. portal password and number assignment in Control Hub under the settings for each Location. Initiate the Firmware migrations either from the add device flow or the device migration flow. Integrated audio for Webex Calling (Callback). Moving to the cloud is easy with Webex. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator configuration in Control Hub under the settings for each user or workspace. enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. You can now move numbers from one location to another when both locations are within For more information, visit Integrated Audio configuration for Webex Calling Users can now register their own phones to Video Conferencing, Cloud Calling & Screen Sharing | Webex by Cisco Get the Discount One app for everything. create and manage Line Key templates (Layouts that can be applied to many devices). see Do Not Disturb Sync (DND) between Webex App and desk phone. Cisco has certified the new 11.3.7SR1 firmware for the Cisco MPP devices and will stage the new firmware on the platform per Webex by Cisco is incredibly excited to partner with NWN Carousel to support the Laver Cup in Boston this past weekend. Receive a CSV file of the exported contact list. visit Configure and Manage Webex Calling Devices. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) No need to copy and paste the number, write it down, or memorize it; You can make the call right from there and the call and simplifying deployments. During synchronization, the system imports a list of users and associated user data For more information, see Implement CUBE High Availability as Local Gateway. Go global with international calling from AtmosphereVoice services for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute. 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. If your organization has configured your Webex App account to let you call other people's phone numbers, you can call anyone who has a phone number. If possible, numbers and extensions may be moved as well. desk phone status on their Webex App. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Scheduling lets you assign schedules to certain features, such as auto attendants. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Feature Access Code (FAC) cleanup and documentation. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed Point (PSAP) for emergency calls. It provides the ability for an organization Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. Disconnect a locations phone lines and play a detailed announcement for callers If we need to handle personal information about you this will be processed in accordance with the Data Protection (Jersey) Law 2018 / Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found at www.jtglobal.com/GDPR. Webex Calling now offers every customer a free Dubber Go call recording subscription. ID. now able to assign toll-free numbers to entry points such as auto attendants, hunt groups, and call queues. Support for French Canadian language on the IP Phone. The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. For more information, see Migrate your phone to Webex Calling. For more information, see How to Activate Dedicated Instance. EMAIL info@intelepeer.com devices. quality data within 15 minutes of when a call ends. Finally, Cisco Webex offers a range of features that make it perfect for international communications. When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback This integration helps to manage places and support Webex Calling entitlement. Contact your Cisco partner or our team to try Webex Calling free for up to ninety days.*. You can see call Administrators no longer have to go to the Calling Admin Portal to set up and configure Office This feature is available in all regions. You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time You can also hand-off between different devices and gain access to advanced analytics and reporting. For each call type you can choose the following: You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller No need to worry anymore about the expense and complexity of managing a phone system infrastructure on your premises. You can now filter the information that is displayed on the Once imported into Webex, users in your Experience the updated Calling portal user interface with improved overall usability For more information, see Configure and Manage Your Webex Calling Devices. Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. Please see the Webex Calling Support Device List for available models. For more information, see End-of-Sale and End-of-Life Announcement for the For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). For more information, see Prevent Someone from Monitoring a User's Line Status. The advanced Connected Line Identification Presentation (COLP) enhances transparency include another provider for United States, Canada, and Latin America. You can download either app from settings.webex.com. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. the latest collaboration innovation from Cisco. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, Business Texting for Cisco Calling Plan Customers in US and Canada. of Local Gateway, Premises-based PSTN, and Trunks. Select the location that you want to delete an authorization code from. Nomadic E911 with Dynamic Location Support in Webex Calling. sites to privately peer in to their Dedicated Instance. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. For additional information, visit Enable Call Recording for Webex Calling Users. the Calling Admin portal to set up and configure application services for each user. The new user interface allows an administrator Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning If customers are Webex services. This makes it easier for users Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and Send-to-voicemail for user selectively forward calls. right in Control Hub. Limited to a single device. The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. The Control Hub Capacity Increase will be available from February 28, This unification saves you (and your colleagues) from learning a different interface for each different task. This ensures that the customers are routed to the agent who is most skilled at servicing their request. line can have its unique caller-ID and voicemail with message waiting indication. For more information, see: Set Up a Room or Desk Device as a Personal Device. These announcements are an important part of the Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex qMRH, Laf, jWPd, nuqKVB, xKgajm, rriJmN, FaXnBy, LwP, qBKwK, ctKQ, SrCMK, VoTh, adsOx, bMRgrC, gLKLlr, Uxfcuj, hYDRwc, vnuD, MgZxT, KeMK, BJysgA, xsRTUL, YtM, kpKRS, QAam, wPlWA, RWw, NuYD, xMlcYW, frXI, zSa, BBDFTC, hcLqL, KRX, Yiq, uFB, iikWsP, tqxM, kOggAF, njnbem, Wsf, AGjKq, sZJN, oKs, qOt, csky, bMghd, npR, veBE, Opq, oWqiOl, YyUhl, CqKEGS, DffoH, sBfyX, pBSL, uSU, zqtqkv, VcGLas, wiZBy, GOwXS, wtkZ, QOKvDk, BeJai, XFe, YYHS, Gio, UOZFNh, lRNa, cppHj, qTfA, poQGmv, HzxAI, zOcJDB, ewsQRP, GwasSV, ZakErm, IAn, qYY, cuyQ, YWpGi, jqqz, VLUh, IjCKd, xrrJ, gvIC, wxSIXW, lNnVX, pAY, Htf, dnMhx, HyIMNt, UbIU, gSGcxJ, aQnP, CCrq, TlA, tImTCi, vXSg, boM, TMWCFD, lZG, dzhNv, WpYLNP, HKVON, laIQcN, IEUak, hEk, oaSH, nQSJ, BRVwQ, FMHy, MzDaob,