1997 - 2022 Sophos Ltd. All rights reserved. The email address of Sophos Support is inserted by default. With Sophos ZTNA and Intercept X, you can secure your application access and protect your endpoints and networks from ransomware and other advanced threats with the most powerful machine learning and next-gen endpoint technology available. This topic has been locked by an administrator and is no longer open for commenting. Turn off tamper protection on the computer or server. If the Sophos endpoint software is installed locally (or any method other than the console protection wizard), problems can still be solved. Vulnerabilities occur in software at an alarming rate, often requiring patches from the vendor - and . Never using Sophos again haha. Have you tried an app like total uninstall?https://www.martau.com/uninstaller-download.phpOpens a new window, Can you help me with the product that you are trying to remove (Home/Central/on-premise? Regards, Aditya Patel Global Escalation Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS Alerts Webroot mate, we've been testing it for a lil over a week and its been kicking the hell out of Sophos. All the services have gone apart from the hitman pro alert service and the sophos clean service. Compare Sophos Intercept X Endpoint, Malwarebytes Endpoint Detection and Response How To Use This Head-to-Head Comparison SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Is there any any default password? Intercept X for Mobile - Installation - Android devices. Compare Sophos Intercept X Endpoint, Microsoft Defender for Endpoint How To Use This Head-to-Head Comparison SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Notes: There's no ongoing update if the View updating status is grayed out. In this scenario, the required subfolder cannot be created. After deleting the device, the deleted device will be saved in the Recover Tamper Protection password. From my experience with Sophos, it's is like a bad virus to get rid of. Unfortunately, there is no steps to remove Intercept X without removing the Endpoint . Track data to help improve usability: Allow Sophos to collect anonymous usage data to improve the app. Central Wireless credits. It is very helpful and non-invasive to the end users. Turn off tamper protection. Complete the steps in order to get the chance to win. AutoUpdate, will try installing the components, 5 minutes after the AutoUpdate service installed and then every hour after or when manually initiated from the Sophos UI or Central. an attempt to run uninstall ended with a really helpfull - failed to uninstall message!!. Sophos Intercept X failed to uninstall after installation. so - fails at first hurdle - there doesn't appear to be an uninstaller, and the only part which appears in control panel is Sophos endpoint agent. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) Note: Sophos Anti-Virus will not uninstall by dragging it from the Applications folder .. 1. uninstall Sophos Endpoint Client. This is the full version of Sophos Cloud Optix, managed in Sophos Central. I need a SIMPLE way of keeping within licence count as well as being able to delete the SW off PC's which we will no longer use. Leverage a pre-written SQL query that scans for non-standard port access attempts. While installation it didn't prompt for any password but now its asking to enter the Sophos Intercept X password. Like others have said, the alerts for a computer going offline for 2 days are annoying, but I like how tamper protection locks down removal/changing of anything. Click Uninstall and wait for the process to finish. You can vote for the feature request here. 2 - Click Add device/Add new device (only visible if there is an existing computer/mac on the dashboard): Add new device - View from existing computer. I know for Trend Micro I've had to go into safe mode and change a registry key before I could uninstall it, as it wasn't accepting the password. We did a trial run of Intercept X but we encountered major issues with it breaking programs that use ntdll.dll. Sophos Central Endpoint and Server Using the command line or create a batch file Restart the computer or server. What you want doesn't exist. Badly stuck with this issue can anyone help me in this. SutibunThat tool you linked worked a charm, uninstalled the lot! Protect all the computers in your home with the Sophos Home Premium, available with a free 30-day trial (no credit card required). Step-by-step - Android uninstall 1 - Tap on the Sophos Intercept X for Mobile app and launch it 2 - Tap on the the menu at the top left 3 - Tap Settings 4 - Scroll all the way down to locate the Uninstall section and tap on it 5- Tap OK to complete the uninstallation process Configuration and troubleshooting guides. So I keep within my licence count - I reckoned I'd uninstall and delete from Central. Compare Sophos Intercept X Endpoint, Crowdstrike Falcon Platform How To Use This Head-to-Head Comparison SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Would save a lot of hassle. Support was unable to solve the problem so we decided not to continue using the product. ), and also if you have any reference ticket opened with our Support please PM the details so that I can have better insight. How to uninstall using command line or batch file, How to assign and unassign Endpoint software to computers. These PC's are being replaced. If you're looking for the release notes for Sophos Mobile Security 9.0 or earlier, see Sophos Mobile Security. Check the AVRemove.log file and pen the file in a text editor (e.g., Notepad.exe). Tap to uninstall the Intercept X app and the associated Security & Antivirus Guard app, if installed. Intercept X's endpoint security integrates with Sophos Central so you can access and manage your endpoint security wherever you are, any time. 2. remove the computer from Sophos Central Does this work?Regards. How about using an uninstall tool like Revo Uninstaller? Zebra Computers is an IT service provider. No idea if this may be a similar issue? Central Firewall Reporting UI credits. We have a bat file from Sophos themselves and still nothing. Compare RocketCyber Security Platform vs. Sophos . Don't give hackers the tools they need to simply remove your protections with a small download tool. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {866151B2-E14E-40E0-B6D9-64B1D428F5CB}. Web. Sophos Mobile Hotfix November 2022 Please note: This hotfix is for customers unable to install the 9.7.5 patch Size: 18kb Download SophosMobileHotfixNov2022.ps1 9.7.6 Standalone EAS Proxy Installer Size: 179 MB Release notes Installation guide Download Sophos Mobile EAS Proxy 9.7.6.exe 9.6.2 System Property Checker Size: 3 MB With a click on Deinstallieren the client can now be removed. You get holistic end-to-end protection that's effective and easy to use. Go to the Servers' list, then under the Lockdown status column, click Unlock for the target server. INTERCEPT X ESSENTIALS INTERCEPT X ADVANCED INTERCEPT X ADVANCED WITH XDR INTERCEPT X WITH MTR STANDARD INTERCEPT X WITH MTR ADVANCED DETECT AND INVESTIGATE DETECT Live Discover (Cross Estate SQL Querying for Threat Hunting & IT Security Operations Hygiene) SQL Query Library (pre-written, fully customizable queries) I run Sophos Intercept X for about 300 boxes, and I actually like it. Sophos intercept x uninstall script. You are unable to reinstall Sophos Home due to error messages. Note: In some cases, you may be prompted to restart the computer first before uninstalling Sophos Home. While selecting between Sophos Central Endpoint Advanced and Sophos Intercept X, figure out which one of the two is compatible with your devices. Please see my post here: https://community.sophos.com/products/sophos-central/f/sophos-central/113680/my-sophos-client-removal-tool. Sophos Intercept X: Migrate Linux Endpoints to Server Protection. Tap to uninstall the Intercept X app and the associated Security & Antivirus Guard app, if installed. Simon from Technical Support walks you through the process of migrating your Linux Endpoints to Server Protection for Linux. He gave use the "everything central" bat file but as mentioned that didnt work fully. Sophos Intercept X for Mobile Help Document Sophos Intercept X for Mobile help (Android) Connect the app to Sophos Mobile or Sophos Central to allow your organization to monitor your device's compliance status. Sophos Mobile Security is now Intercept X for Mobile - powered by the same cutting-edge technology used to protect endpoints and servers. Track data to help improve usability. The app has consistently achieved a 100%. Deleting the device does not uninstall the software - you might want to get rid of it if it still running. Free Android security app with high malware detection rate. Tamper protection wasn't mentioned so I assumed wasn't the issue. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Is there any default password ? If you have an Intercept X Advanced for Server term license you can get Sophos Cloud Optix Standard. You can then move the computers from the right to the left. I obtained article 12360 - which doesn't actually seem to bear any resemblance to what my PC's have installed. To do this, go to the Control Panel, select Programme deinstallieren and find Sophos Endpoint Agent in the list. I can tell you - none of those are likely to work. Note: Unlock the server before uninstalling Sophos. Now I need to uninstall Sophos Intercept X but having an error as following screenshot. To resolve the issue, follow the steps below: Open the registry editor ( regedit.exe ). Track data to help improve usability: Allow Sophos to collect anonymous usage data to improve the app. 1. uninstall Sophos Endpoint Client After you have removed the Tamper Protection, the client can be uninstalled from Windows. I was successfully able to remove InterceptX from endpoints. I re-image computers when I can't disable tamper protection to get a good uninstall. Go up to Central and grab the latest full PC protection package/installer. Slap report service credits. While Sophos Central Endpoint Advanced supports Web Based deployment; Sophos Intercept X is suitable for Web Based deployment. 1997 - 2022 Sophos Ltd. All rights reserved. Welcome to the Snap! First stop , put as manual, and remove all Sophos servicesSecond kill all Sophos processesThird uninstall all Sophos products, Has always worked for me (99 percent of the time). Simply click on Close and reboot the machine first. You must use quotes for any groups that have spaces in their names. 1997 - 2022 Sophos Ltd. All rights reserved. To perform the first step we need to remove PC01 from Sophos Central. You can no longer post new replies to this discussion. Do you get a specific error message?Deleting the device does not uninstall the software - you might want to get rid of it if it still running. Central Firewall Reporting credits. Enter to win a Legrand AV Socks or Choice of LEGO sets! I have a number of PC's with Int -X installed and managed by Central. dont do that! Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. 2. Install into a subgroup: SophosSetup.exe --devicegroup="Application Servers\Terminal Servers". Central. I've not tried this, maybe you can report back but if you go to: https://cloud.sophos.com/manage/endpoint/devices/computers/all/computers. 3. I'd let my defeats kill my optimism. The Sophos Central Endpoint installer for Mac supports the following command-line options. Have tried to uninstall Sophos on my machine with my school's IT, and every time we uninstall it, it reinstalls. Product like McAfee have them because they are often bundled with PC installs direct from manufacturer and without them, people would rage. we have some clients that are in a limbo state, had a on prem server and migrated to the cloud. The email address of Sophos Support is inserted by default. The methods laid out here don't work. We had a ticket open but we had issues with our account manager. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Also, I don't think security wise a removal tool is a wise idea. Install About this app arrow_forward Sophos Intercept X for Mobile delivers industry leading protection against malware and other mobile threats. For proper security, you shouldn't be able to run a quick command line EXE to just remove it all. SophosSetup.exe --messagerelays=192.168.10.100:8190. Its failing to uninstall whereas the Temper Protection is already disabled. 1 - Tap on the Sophos Intercept X for Mobile app and launch it 2 - Tap on the the menu at the top left 3 - Tap Settings 4 - Scroll all the way down to locate the Uninstall section and tap on it 5- Tap OK to complete the uninstallation process Configuration and troubleshooting guides I have not had any issues removing Sophos from my environment, but there is a first time for everything. Choose Connection for Sophos . More helpful videos on Sophos Techvids! Quicker install, easier uninstall(done remotely from the console to boot), lighter client and so far better threat detection. Sophos Intercept X for Mobile Is a UK security vendor Sophos A completely free ad-free security app developed byAV-Comparatives, AV-TEST Has achieved excellent results such as 100% malware detection rate in the test. Quiet Runs the installer without displaying the user interface. Sophos end point still appears in the control panel and when ever you try to remove it, it just sophos just says I need to restart first, no matter how many times I restart. just because Central says tamper protection is disabled, does not actually mean the endpoint thinks tamper protection is disabled). Now do I simply need to delete the device or there's a procedure to uninstall the software. Track data to help improve usability. Good luck! Unfortunately, there is no steps to remove Intercept X without removing the Endpoint . Your daily dose of tech news, in brief. Install Sophos Intercept X 1. log in to the Sophos Central account Log in to https://central.sophos.com to log in to Sophos Central Admin. I've been using Sophos products for a long time. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Sophos Intercept X is being used by our entire organization as endpoint management. Christian Gowtham Mani over 4 years ago in reply to Faisal Raza1 Hi Faisal Raza1, the screenshots suggest that this is indeed Intercept X proper, managed with Central Admin. also - if you cant get to the point where tamper protection disables cleanlyor you cant get a clean install over the top..try manual disablement of tamper protection using this method https://community.sophos.com/kb/en-us/124377Opens a new window. With a click. Now that wouldn't be an issue, we can probably fix that ourselves. Any time spent not doing what you have to do to re-image the machine is time wasted on a red herring. The email address of Sophos Support is inserted by default. I don't think any of you have tried these solutions on the latest Sophos Advanced Endpoint Security. This will help in reducing the hassle after implementation. On the system tray, right-click the Sophos icon and ensure no update is in progress. No, that won't work. 2. download installer Click on the menu item Protect Devices in the sidebar. haha), Haha I'm sure the MD would love me after I brick half the network for hitting up the wrong side of tor :P, As already mentioned in this thread I would suggest you try the following KBA for removing the tamper protection of the Sophos endpoints https://community.sophos.com/kb/en-us/124377Opens a new window, Post which you can using the command line options/Batch file to remove the Sophos endpoint as mentioned herehttps://community.sophos.com/kb/en-us/122126Opens a new window. Central Wireless APX Kernel credits. Then, follow the steps 1-3 again. Removal Instructions Uninstall Sophos Home MacOS Copy link Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. Sophos Intercept X still running after uninstalling Sophos Hello all, my problem is pretty much exactly as stated above. I'll clarify that last point, we have 5 "fake" viruses that we use to test AV software, Sophos let 3 of them through, Webroot caught them all. . Switch to an endpoint security cloud solution for smarter, faster protection. as I don't use Intercept X I have no idea how the uninstall actually works and whether it creates any log. No need to spend more on infrastructure and maintain on-premises servers. Be prepared if you're going to start using the Sophos product lines. Hi all I've tried to uninstall sophos on one of our PCs and nothing I can do will get it to go. See Sophos Cloud Optix versions. You have no recourse AFAIK. Step-by-step guide. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. I'm surprised. Document. Uninstall Sophos Intercept X for Mobile. Tamper Protection is enabled by default for Central managed Endpoint so you have to follow the How to disable before uninstalling. https://central.sophos.com/manage/endpoint/devices/computers/all/computers. INTUNE MOBILE THREAT DEFENSE (MTD) Connect the app to your organization's Microsoft Intune account to restrict access to corporate data based on the device's compliance status. Currently we don't know the password for it so what's the solution? The email address of Sophos Support is inserted by default. Using Sophos XDR to quickly scan your estate for IoCs is straightforward and fast. This requires Sophos Central. This one, you're done. ^Gm. Go to Logs & Reports > Report > Endpoint & Server Protection > Recover Tamper . I have had a couple that I forgot to remove the agent before removing the UTM and it has been a pain. Yeah I'm starting to think thats the only way, Sophos support has been incredibly lacking with regard to this issue. If the Subscription of interceptx is expired then it would remain inactive on your system. Makes it hard for ransomware to stop its processes, even if it passes local admin hashes. Uninstall Sophos Intercept X for Mobile: Tap to uninstall the Intercept X app and the associated Security & Antivirus Guard app, if installed. Synchronized Security ^Gm. To continue this discussion, please ask a new question. Buy a Sophos Corp. Central Intercept X Advanced for Server 1 Year and get great service and fast delivery. These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. Thank you so much! Reporting is very useful and I was impressed with the . FYI - unfortunately what shows up in Central is not always an accurate reflection of what is happening on the endpoint (i.e. I was hoping someone had managed to find a way. There is no simple way to remove the software if you didn't or cannot disable tamper protection. --devicegroup <Central group\> Trailing argument Group to join. For example, search for a process trying to connect on a non-standard port. Sophos Endpoint Protection (Sophos EPP) with Intercept X is an endpoint security product providing an antivirus / antimalware solution that when upgraded with Intercept X or Intercept X Advanced provides advanced threat detection and EDR capabilities. The same antivirus, malware protection, and web filtering technology trusted by hundreds . Notes: The log file is added to each time the CRT is run and will grow in size if a number of attempts to install are made. Sophos Intercept X Endpoint Protection review 8 out of 10 August 25, 2022 I've seen this link but unfortunately either the support guy who install it, has forgot the password or it was not prompt for the password initially. Try installing that onto the machine to see if it is able to install successfully and clean up the existing Sophos install with a nice new fresh one. - use control panel progs/features to remove each sophos component one by one starting from top to bottom. Those products don't work. Uninstall Sophos 10.8.14 via computer GPO login script Good afternoon, I am trying to uninstall Sophos from a number of devices and I have had no joy following the guides in these forums on how to do this via GPO and Batch files. Barb@SophosCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport |Sign up for SMS Alerts If a post solvesyourquestion use the'This helped me'link. 3.The script contains bat file .These bat files won't work if drive encryption enabled (Bit locker encrpytion) . Was there a Microsoft update that caused the issue? Sophos should make a removal tool to completely wipe all Sophos remnants. Does anyone know how to remove the Intercept X piece, but leave the Endpoint Protection in place? From the context menu, select Eigenschaften and then deactivate the service. 2yrs time when renewals arrive..looks like i might be looking at webroot over sophos for security ;), What good is it testing with 'fake' viruses hahago on, be a cowboy and jump on some dark web/dodgy sites, click on some of those dodgy links/attachments that have been blocked recently and really test it out hahaha ;P (joking!!! Here's an example: 1. To delete login to Sophos Central with admin account> Device> select PC01> press Delete twice. That said, it appears to be automatically installing on our new endpoints causing a large number of program crashes. A quick question. From personal, recent experience and I've been a Sophos partner for years. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Delete the registry key (it should be empty). Do you get a specific error message? a tech installed the old client on the new machines and now they are in a limbo state, cant manage from the new or old server. Literally the worst pc for this to have happened on. This is a subset of the full product. We currently do not have any tool to remove the client. Synchronize Your Firewall, ZTNA, and Endpoint Security This discussion has been locked. Sophos Intercept X Sophos Intercept X with XDR gives you advanced protection technologies that disrupt the whole attack chain. Sophos Home for PCs and Macs. Start the installation again. I've installed Sophos Intercept X in one machine over Sophos Endpoint Security. The Sophos Central solutions do have a lot of problems (we use a lot of them, so suffer from a lot of them! Easy removal is the enemy of the purpose of the product. In the Endpoint Protection section, you will find the complete Endpoint Installer called Download Complete Windows Installer. If you are trying to remove the central client please referHow to uninstall using command line or batch fileHow to uninstall using command line or batch file. Software Name : Sophos Intercept X Software Version Tested : 2.10 Tested on : Windows 10 64/32bit Note: 1.Run as Local system user 2.The script won't work if tamper protection is on .Kindly disable tamper protection. With Intercept X, evasive hackers and zero-day attacks can't get through - because rather than focusing solely on stopping malware, Intercept X tracks the behavior that indicates an attack is underway and stops it dead in its tracks. How can I uninstall just the Intercept X component on a client computer. Now you can click again on Start and then Ausfhren. Asking the Question. If needed, you can uninstall via batch file (after disabling tamper protection): Sophos Central Endpoint: How to uninstall using command line or batch file How to uninstall Sophos Endpoint Security and Control from the command line or with a batch file Barb@Sophos Community Support Engineer | Sophos Technical Support Click Start, then Ausfhren and type services.msc. Variante 1. I've already spent plenty of time trying to figure that out. Yes, that method works. If you are using Macs, there is a Sophos Mac Removal tool, For Windows, please follow these articlesHow to recover a tamper protected system, If needed, you can uninstall via batch file (after disabling tamper protection):Sophos Central Endpoint: How to uninstall using command line or batch file, How to uninstall Sophos Endpoint Security and Control from the command line or with a batch file. Web. If it doesn't exist, it is created. I am currently working with support on this as well. After you have removed the Tamper Protection, the client can be uninstalled from Windows. Identify the task. Nothing else ch Z showed me this article today and I thought it was good. First stop , put as manual, and remove all Sophos services Second kill all Sophos processes Third uninstall all Sophos products Has always worked for me (99 percent of the time) flag Report 1 found this helpful thumb_up thumb_down Sutibun cayenne Jan 8th, 2018 at 9:44 AM check Best Answer But if you just want to remove specific components please refer to How to assign and unassign Endpoint software to computers. Move the critical operations to a VM and re image. Sophos Central Endpoint: How to uninstall using command line or batch file. :( Sorry. Try out our free tools below. I would re image but this is a critical pc that cant be taken offline for more than the time a reboot takes. The Sophos Managed Detection and Response (MDR) team proactively hunts, detects and responds to attacks in real-time on your behalf, neutralizing ransomware and other advanced threats before they can compromise your data. Confirm with Enter or click on OK. Search for Sophos Anti-Virus Service and right-click on it. is there a tool to forcefully remove the client even if tamper protection is enabled, or the client "thinks" its enabled. https://www.martau.com/uninstaller-download.php, https://community.sophos.com/kb/en-us/124377, https://community.sophos.com/kb/en-us/122126. Allow Sophos to collect anonymous usage data to improve the app. A minor complaint about Sophos is that it sells Intercept X Endpoint Protection only via the partner channel, which means there's very little in the way of transparent pricing on Sophos'. I just released a tool that I wrote and have been using in my environment to remove the Sophos Client. I am trying to uninstall Symantec Endpoint Protection.In add remove programs when I try to uninstall the software I get the following message. Uninstall Sophos Intercept X for Mobile: Tap to uninstall the Intercept X app and the associated Security & Antivirus Guard app, if installed. This video covers the steps to uninstall Sophos Intercept X for Mobile on iOS deviceshttps://support.home.sophos.com/hc/en-us/articles/360041789711 Reports provider credits. Double-click on Sophos Home from the list of the installed programs. Allow Sophos to collect anonymous usage data to improve the app. click on "Manage Endpoint Software" can you shuffle computers to the left after selecting the InterceptX tab? )..if you end up using some other centralised security platform that you find works much betterpls post about it :). Watch on. I've had to follow those steps to get it removed, so if the computer is at a remote location it may be difficult to resolve this as safe mode was required for me. That should be able to find all the registry entries, files and folders and remove the product cleanly. Deleting the client computer from the console will only remove the entry from the dashboard and will not uninstll the software. Start your Windows system in safe mode. Sophos intercept x uninstall. After making the batch files. Join the Sophos Community! Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. 1 - Log in to your Sophos Home Dashboard on the Android or iOS device that you want to protect. If AutoUpdate installed OK, it will however take over the management and installation of components, so it's unlikely you will need the Central Installer again. You can buy Sophos Cloud Optix on a pay-as-you-go (PAYG) basis through AWS Marketplace. I am trying to open a support case over the phone, but having trouble getting through to someone. To do this, go to the Control Panel, select Programme deinstallieren and find Sophos Endpoint Agent in the list. --quiet --install Group Specifies the Sophos Central device group to join the endpoint to. Puts an installed server into the "Terminal Servers" subgroup of the "Application Servers" group. Sophos Intercept X is currently broken (at least the DLP component) by having secure boot turned on in the UEFI/BIOS. For individual/un-managed use, Intercept X for Mobile is available for free on the Apple App Store and Google Play, supporting iOS and Android devices. Sophos Endpoint Security and Control Uninstalling using a command line or batch file Getting the uninstall strings Open Command Prompt with admin privilege and run the following commands: 32-bit: REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings.txt Check for security risks, remove viruses and protect your network. Sophos Intercept X is very responsive to any indication of a possible threat reaching the end user's machine. Uninstall Sophos Intercept X for Mobile. as I don't use Intercept X I have no idea how the uninstall actually works and whether it creates any log. Do not drag Sophos Home to the Trash as this will not uninstall the program. 99% are in the cloud. I think Sophos could do a better job at explaining that to PC administrators new to their platform, though. Uninstalling Sophos in Programs and Features Log in to the computer using an account that is a member of the local group SophosAdministrator. That is why we are asking and suggesting. Sophos Home Premium customers may install the free application and contact Sophos Home support should they require assistance with their un-managed devices. Computers can ping it but cannot connect to it. . If the Subscription of interceptx is expired then it would remain inactive on your system. I recently migrated from UTM on-premise to Central and had this issue a couple of times. Otherwise, proceed to step 4. "feature you trying to use is on a network resource that is unavailable.Click ok to try again or enter an alternate path to a folder containing the installation package Symantec Antivirus.msi".Sophos_detoured_x64.dll is being injected in the user . Tamper protection is off via the central console so thats not the issue. 1997 - 2022 Sophos Ltd. All rights reserved. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. 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