After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service. Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? GamesRadar+ takes you closer to the games, movies and TV you love. I ordered some stuff from another furniture store as well. Andrew was a very nice and frequently. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. Our team is committed to finding movers we believe our readers will love, and we receive compensation from movers that we rank. Pottery Barn 2. They lied and strung me along for months for nothing. The other side was noticeably higher than the side I was sleeping on. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. I ordered a small dining set on August, 2020, they told me to wait until the end of October, I agreed, nothing happened, I try to contact the store over the phone, they never answered, they don't send you and email or call you to tell you about the delay, so I had to go to store to know the status of my order, they told me there was a delay and that now the delivery day would be November 8th, 2020, of course nothing happened, the salesperson Donna Whelan gave me her card with her cell phone number and she never answered either, I came back to store on November 12th, 2020, the manager came over and told me that now the delivery day would be November 29th and that he was not sure that could happened, so irresponsible. I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. It's you (not me). I was then told to go to the store and buy different items so I can wait another year for furniture then I was told by your customer service reps corporate supervisor Yraelle employee #yr03 and Albuquerque customer service Mary told me that she couldn't expedite my order how is it expediting my order when I've been waiting over seven months for the furniture and now you're telling me another 14 weeks that is so insulting the room was designed for furniture that I bought why would buy anymore furniture from you Ashley's and I would be charged $250. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. I was like "ok.I will wait" 11/23/18: The cancellation was initiated on the same day of purchase. Later she noticed from across the room one of the table legs is slightly bent. This small town of just over 20,000 residents is located in Lake County, Florida. The mattress is like a bag of springs. Not unless I call the company number and force them to send a message. See you in small claims court! Not only does it top the list of hurricane-proof Florida cities, but it is also one of only two to score a 0 when it comes to both hurricanes and tropical storms! The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. They never called so I had to repeatedly call them. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. The most popular thing about this city is its cities culture and lifestyle. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. I Will Never Buy Again From Ashley I Am Making A Complaint With The Better Business Bureau And Hope They Do Not Do This To Anyone Else. Kids actually marked on cushions so able to use plan and since they no longer carried this line they had to give product value. I waited to put the bed up cause I was going to let a man put it together thinking that I did something wrong the 1st time. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. What a freaking joke Horrible customer service. As of Friday, two days after the delivery, the bed is still not flat and full. All the cities on our list are great for many reasons, not just because you are safe from hurricanes if you live in one of them. Reply. Within a few years table legs are wobbly, chair backs and cushions coming off and unable to fix; constantly tightening legs so table/chair doesn't fall. It didnt make any difference. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. And tried to check the status of my order on Nov 8th. He mentioned THE ENTIRE COUCH would fit. I called Ashleys again the next day to confirm, and spoke with a girl names Spencer. We contacted Ashley and told them we wanted to exchange the dresser. The Gruve was comfortable, available and reasonably priced so we purchased it. Blue Crab Festival and Florida Azalea Festival are located in The Ravine Gardens State Park. 09.29.21 Still No Update. I do understand that things are backed up because of covid,but they don't even bother to keep you updated about your purchase. According to the Hurricane Research Division of the Atlantic Oceanographic and Meteorological Laboratory, as many as 40% of all US hurricanes hit Florida and 88% of major hurricanes strike either Florida or Texas. It is a shame because every time they say "Did you read the contract when you bought it? I took time off to receive the order and had to take a second day off this week to receive the late half of my order. He asked me if I was buying anything. Ocala is in second place among the hurricane-free cities in Florida. This is some bullshit . I am 72 and slightly disabled. You can always come back and change your answer. Both David assisted my family with the purchase. To me that is not quality service and This costumer is definitely not satisfied. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. With a staff of friendly.people his ability to go the extra mile speaks highly to his professional skill of being a great customer service worker. They have a very big floor set up and also lots of styling ideas for your home. Promo Codes are available to freely use. WHY?!? We called again, and they arranged for another delivery. very poor customer service by HQ anf local store. Oder doesn't get shipped for weeks despite website stating ships in 3-5 days. I get there's never been a situation like mine before but figure it out!!! One of our pillows got damaged. The job market in Lake City has grown by 0.2% in the last year. My family and I were in need of a new sectional, Whoa - so I stopped into this furniture store in search of a couch, Please wait 7 weeks for you to get your furniture, Me and my family had the worst experience, I wish I could give this horrible store zero, My experience at Ashley's was super awesome, Worst experience while shopping for furniture, I would like to share my buying experience, You will NOT get your furniture delivered, We had such a good experience at Ashley Home Store, Just came in a purchased a kitchen and family room set, Took from early October until almost Christmas, Just recently buying a house I had a lot on my mind, This is the worst customer experience store, Right now I will say with confidence and experience, I would like to share my sofa buying experience, We went in Ashley HomeStore to get new set of couches, This has been the worst furniture buying experience, You can find the exactly same furnitures at the outlet stores, We walked in on an afternoon and the experience was terrible, I have purchased several pieces of furniture over the past two years, What started out with a two piece couch set, We went there to purchase a bedroom outfit, The worst furniture store in the tri-state area, The absolute worst furniture experience of my life, I stopped here looking for bedroom furniture, This is our second time purchasing furniture, Don't let them talk you into their warranty services. Of those 15 storms, 8 developed into hurricanes and 2 became major hurricanes (category 3 or above). Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. We tried to look through different sets of coffee tables but nothing excited us. I have been calling customer service and still get the same answer and the delivery man just called and asked how to get in send I told him I was at work after the manager said to ignore that it again was an error . However for the rest of you, buyers beware do not go here unless you want to waste your time. However, I do know that the company screwed us over. Warranty is a complete scam if you ask me! I will never again purchase here and discourage anybody from ever doing so. Senior citizens can save up to 20% off all eligible regular price items. Here is the Sugar.Fit Candy Bar Review too. One of the customer service ppl was even bitching about how it was her lunch and he would have to come back because no one else knew how to do the returnlike not even the MANAGER? She is an excellent ambassador of the brand. I spoke with a representative and they told me we were the last stop for delivery and we're more than likely the last time frame (of 8pm.) Compared to some other cities on our list and when compared to the USAs average, Palatka has almost twice as high an unemployment rate, that is 6.3%. We cancel delivery to cancel order November: I go in to cancel order. It's a lot of people that know me in the music world . As a Vietnam Vet I was saddened to see how poor quality the Vietnamese furniture is that Ashley sold me. We found one we really liked and went home to measure to make sure it would fit. We do not have indoor pets. They delivered the same part of the frame that they delivered on July 8. AND HE QUIT. I contacted Ashlea they took my information and then said I would be reached out to you within 72 hours there was nothing else I could do at that point. Why did I get confirmation of it coming via phone just days prior then? Fixed it so I thoughtsleeping in it on day 2 I'm awaken by cracks from another oneSTOP GIVING OUT THESE NO GOOD SKINNY SLACKS FOR THESES THICK MATTRESS. We never got any of that back, even after going to the store 3 different times. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. It still doesnt work and I'm stuck with new BROKEN furniture. This one latched onto me as soon as I walked through the door. Dr. John Jaquish invented X3 Bar Elite and the 12-week resistance training program. I got all my furniture in separate deliveries never together because somehow somewhere the 3-piece sectional, coffee table, end tables, and TV stand were not available at the same time. Fast forward to when we had to return something All of a sudden that customer service was obsolete. Highly recommend Ashley!! I bought a floor lamp that did not work for me. to $500. Make sure your feet are firmly on the footplate. I call and say we're missing the rest of the couch and the guy on the phone was confused too and said they'd give me a call back.. i didn't get a call back. The expected monthly expenditures for a single person are 969.16 dollars, also without rent. 2 months later, and after multiple customer service calls, they would continuously promise me 1 week later for delivery, which was constantly moved back. They requested that they replace it because what they sent was not what was ordered. There were associates doing nothing. We feel like we have been lied to." Dont Buy from Ashleys. It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. And why shouldnt it be? Sales and discounts are a scam. She never did. After waiting 8 weeks the replacement arrived. Expires: Dec 14, 2022. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. You dont want to be caught unprepared in a worst-case scenario! Seriously? I understand now there's nothing the manager could have done but I never heard him say "I'll do everything I can do see if we can help you out." My 80 year mother needed a recliner chair. The pros: Customers approve of plush and leather options overall. That is not at all why I am giving one star. She told me that many of the chairs came in a set of two. When we went to the store to figure out what was happening, Sales manager F. noticed us and said for us to wait in the front of the store while she took care of some other things and she eventually moved on to other business ( personal conversations with employees and social media browsing) before we asked if she would help us and redirected us to a customer service counter. I do not recommend shopping here. For example, some costs in Orlando are considerably higher than in Ocala. 1) The prices of items in the store are 25%+ higher than on their online store. We have 2 small dogs and we've been trying to get the piece replaced for SIX MONTHS. Such a poor service and unprofessional team work. Also, there are the big ones, such as Orlando, and those that have between 10 000 and 12 000 residents. It's ALL ABOUT MAKING THE SALE! The furniture was delivered and could not be completed because the parts was missing to the bed. The delivery driver advised me that a technician would come out and after determining he couldn't fix it would have it replaced. I don't want this couch and I'm mad I feel forced to keep it . After I paid the delivery charge and taxes. Ordered # 0416364270 we ordered a couch and Ottoman on May 2nd 2021 we were told it would take 10 weeks we have been delayed seven times we were told the order would be here mid June then July then August then September we were told it would be here in October then we were told it would be here on the day before Thanksgiving period since that is tomorrow 11/24, I called to find out the status told that it would be another 10 to 14 weeks. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2022 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. No one called and nothing was delivered. We were assisted by Marryem in helping us find a dining table set, bedroom set, and living room set. We were greeted by sergio who was a salesperson in this location. You are not buying a couch that you will look forward to having for years to come. Then I asked Ashley customer service to send someone over to help and I get the run around. Called customer service and spoke with Van, he said the earliest would be 11/29/19! Can we get our money back so we can buy furniture for Christmas. This the third peace I bought from Ashley. Worst customer service. We lost 2 days of our 7 day vacation waiting around for these clowns. It's now past time frame no sofa. Learn from my mistake. By now I'm more than PISSED. The sales person at Ashley's was great, helpful, patient, and friendly. The citys higher-than-average crime rate and oppressive heat are the citys drawbacks. I will never buy furniture from ever again from Ashley's and I will tell all my friends/family not to shop at Ashley's. They were cordial and very informative of my purchase!! Just recently buying a house I had a lot on my mind. document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2022, Best Movers in Florida. There were 2 bar codes, neither were correct. this is a move in process and today we are moving in. They dont honor their written promises to assemble furniture! My girlfriend is an attorney and once she got on the phone we got the refund within minutes. no one did . Horrible experience!!! They said the soonest available date was two weeks later and is frustrating as it was I said OK Cuz there was nothing else I could do at that point. Thank you Ashley's. Furniture you but should last more than a year and or couch broke within a year and now we are told it will be another 6 weeks without a couch because that is just how it is. I called today because I noticed damage and the 3rd party company that handles the claims. This may hurt your neck. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. When I called back, nobody seems to know what is going on. They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. So what happened to my other stuff that was there for delivery tomorrow? #Wreckem, Merl. We recieved a call about a delivery and now it was January 2022. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. Called to be told it's not on the truck because it's not in stock!!! I purchased some items very early in July of this year and after waiting endlessly I still havent received my order. Buy your bedroom set somewhere else. Material damage is one thing, and it is horrible. Chad Spencer owns the Galleria store in houston. Also since I am going to put this out here, I also need to mention the salesperson. We have mentioned that Orlando is not one of the most affordable cities on this list and before you contact local movers Orlando, you may want to get to know more. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! the only good thing i can say is how quick it came. Ashley's Homestore is a bit expensive but does give many good deals. Planning on reporting them to BBB. Do not trust them. DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! He apologized and told me he was going to add a different matress that was in stock. The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. To our surprise, it was the recliner that was not due till May 2022. Was not told that she could not sleep on it the first night or more. I am on the verge of returning every single piece of this train wreck and going literally anywhere else. They inflate the prices to trick you into thinking that you're saving money. Still no manager on site.but they will replace the sofa and they did give us a credit. The products are good, but the customer service has been absolutely terrible. Use better words. The entire experience was not pleasant and that is why I am doing this review. Every time I called and asked for this person NO one knew who they were. Bed slats missing. Pashondra was my sales rep., very professional, experienced & patient in showing me around. The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. $3K. I had to take time off work to meet them at my home, only to have them mess up delivery. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. They do not have their act together and don't even bother letting you know that your order is not going to be delivered until you call them!!!! If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. They don't call you back when they say they will to give me more information. I would never recommend Ashley Home Store or Ashley Furniture to anyone as I believe it is engaged in deceptive sales practices. Get Ashley HomeStore's Latest Online DealsUnlock The Coupons. Come and visit our site, already thousands of classified ads await you What are you waiting for? However, the coffee table arrived damaged. Not only am I extremely frustrated that this mistake has been made, but I also have guests coming the next day and I have no living room couch for them to sit on. Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." The earliest delivery date was a month from purchase because the bed was back ordered (on sale, but back ordered? The item came from New Jersey. !!!!! I missed work again the next day on 08/23/2019 to go fix this issue at the store. An Alachua County city with over 120,000 residents, Gainesville is a popular place for millennials. After a couple of months the sound got worse so reported both issues. In January, it happens on the first Tuesday of the month. Fabric on sectional cushion started pilling within 3 months & we rarely sit there. Four days later my husband went in to try again. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. Hurricanes bring a huge amount of rain with them. After 14 months of fighting with Ashleys and having ZERO customer support they sent a customer support representative that replaced the cushions that we had on hand. Ask for Santos :). Almost comically bad. https://www.elitefts.com/catalog/product/view/id/39298/s/elitefts-single-band-pack/. In addition to that, the benefits of living in Gainesville include the citys low cost of living, nationally known healthcare facilities, great education systems, and an abundance of things to do. Everything was so rude. At this point its about the principle not even about the money or the couch itself. The clerk on the phone seemed helpful but and told me the order was cancelled. Finally a month ago we were able to get the replacement piece delivered And they wouldn't accept the broken piece that we've had for 5 months because it had like 10 pieces of small dog hair. Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with. They're advertising 50% off, but the kicker is their prices are 100% higher than the same items on their website. I cant believe that nobody thought to look up customers who have purchased discontinued items and thought to contact them or for Ashley to finish fulfilling the orders that were already placed since it is your brand! The pros: Versatile array of designs and price points to fit most budgets. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. I call them on this and reference my purchase contract that confirms that my delivery date was 5/6 and they give me some runaround answer about how it never was set. The Greenville, SC, Ashley delivered us a sectional that was the wrong color. No big deal - we bought it and patiently waited for May 6th. vaporesso-M8CrCzlS78Y-unsplash. A very nice guy named Jallen helped us out with questions, measurements and pricing! The team in the Bayshore location in San Francisco is one of a kind. The foot board arrived damaged. I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise..there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch). We ordered a full living room and dining set. The younger population also has a lot to do, from roller skating and go-karting to fishing and hiking. I asked where in the contract it says it can't be accepted with a miniscule amount of dog hair. All they could offer was 50% off the missing pieces but why would I pay for something I was promised in the first place and already payed for. I am now approximately 3 weeks out from the initial delivery date & have yet to see my furniture. He's the author of the first book ever published on rhabdomyolysis and exercise. There is something wrong with it. The two sales persons we worked with have quit. OREDED TWO ITEMS AND COULDN'T GET EITHER ITEM CORRECT AND SEVEN NIGHTS ON THE FLOOR AND HAVE TO GO TO WORK!! I will never buy something from Ashley ever again. View current Fantastic Sams prices for haircuts, coloring, texturing, and other services. Buyer beware. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! My wife told her that we are going to write a review about your service and her response was" go ahead and write whatever you like, my managers will not believe you" , so here I am writing a review and let's see if they believe us or not . Okay. If you want the college dorm look, this is for you. We looked at the bed on the floor and decided on it. Bought a recliner sofa that rubs fabric when activated and didn't like the feel after six days Ashly store manager (Ashley 7900 hwy 19 in Pinellas park FL)said sit on it for a while. Do Not Buy From ASHLEY. Reply. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. Ashley fixed everything before Covid. So, we moved on to another mattress and spent another 30 minutes deciding. About 6 months through that fourth year of owning these wonderful, quality items, we dragged our crappy old furniture out of the basement and took the Ashley furniture to the dump. Only main store manager can approve cancellation, he will call me in 3 days to let me know. I thought the selection was decent and the prices were middle of the road. Salesman Eric NEVER once called back after several requests. The pros: Wide array of designs for a wide array of prices. Signed, Sad and Disappointed, On may 3 2020 I purchased two beds both with trundled June 25 first part came . Why was he hovering behind me the whole time (like for over ten minutes). but it is low enough for you to wish to contact Lake City commercial movers and relocate your small business there. The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. Their furniture seems to be of poor quality and they seem to exhibit unfair or deceptive business practices in not issuing refunds for damaged items. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. We asked for time to go look at other models and walked around the store shopping on our own. In addition to being safe from hurricanes, it is also one of the 50 cheapest places to live in Florida! Not worth it. Never will I spend another dime with you. Mea Culpa. you never honored our warranty when your dining table started to peelwill never buy from you again! The review would be negative is there was one, my sofa arrived and has a hard lump in the back cushion, we have had it for three weeks, the customer service warranty advocate declined the warranty based on a 2D photograph of the outside of the sofa, not a manufacturing defect and the "lump" in question will settle over time - !!!! The considerable difference is in the median home cost which is $179,700. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. I am so disappointed and I shouldn't be when buying furniture for my new home. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. I hate writing reviews, but this had to be written. He says he's not trying to be pushy. Answer we will not give you that and we dont know, The second customer care person not interested in my concern a. Ashley furniture is the worst when it comes to telephone customer service deliveries and assembling. Of course, those criteria are the size and the location. Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. It came a few days later but was not in a box and was obviously not new. I tell him I understand he's trying to close the deal but we're just not ready. He gets desperate and starts pushing other beds again. The delivery/set up personnel are exceptional in respect and talent, very proficient. Only guests. Eva had told me my bed and mattress would be delivered all together and it wasn't! I think this is absolutely ridiculous and horrible customer service. This time we decided that we were just going to return the items. Anyone 55 or better plus all AARP members age 50+. The had good quality about 15 years ago but now it is the pits. Also, you may end up loving the weather in Naples more than in some other areas. 24 square miles of Central Florida is covered with We went to the Ft Worth Ashley store on no less than 6 occasions and called the New Braunsfels headquarters at least 6 times where they passed the blame on someone else and I could never get back in touch with the person who called me. So bummed! Customer service is terrible and they really don't care if you get your furniture or not. They have gotten so bad that the cushions have been bunching in the middle of the seats making it uncomfortable to sit. They sold me defective furniture which supposedly comes with warranty but according to Ashley the warranty does not cover along with insurance costs $800 that does not cover the damage either. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. Go to Costco for furniture instead. Don't expect them to honor their terms if you need to make changes or cancellations. Needless to say, that didn't happen. I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. Ashley furniture and customer service are extremely poor! DO NOT EVEN THINK OF SHOPPING HERE! I purchased couches in November 2019 they showed up weeks late right before Xmas. I was furious as I am going on a one month vacation from the 12th December! Unfortunately, I did not find this damage until after I had signed for it. No apology. They are throwing us different dates and talking about November, then December and it keeps changing. You will find Palatka in Putnam County. This is my first dealings with Ashley store but will certainly not be my last & I will highly recommend the store @ Golden Gate to all my friends. However, that is not the only reason. Yes this was my experience I just want to put out there buyer beware. Today is Wednesday, STILL NOTHING. Romanos Macaroni Grill Birthday FREE Dessert. He looked and then concluded that he had no idea. Leesburg has something for everyone. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. Salesman did not ever follow up. Couldn't give me an answer as to what had happened. Their sales people look you in the eye and lie to you. Add to cart. I was being very pushed. The date of the scheduled exchange, the delivery guy, Terrell picked up my damaged desk and dropped a new boxed piece of furniture in my foyer as instruction. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. 2:30 passed and I had heard nothing. Sanford is one of the places you can choose to raise your family in because it has a great educational system. We had taken the old bed to the dump the day before!! The end tables and coffee table has not been received. This is a reflection on how successful he is as a CEO of Ashley furniture. Get back arranging the sofa to the right position and it's broken. 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May 3 2020 I purchased two beds both with trundled June 25 first part came and price points to most. Be when buying furniture for my new home other models and walked around the store very early in July,... Get back arranging the sofa to the better BUSINESS Bureau feel forced to keep it the claims from. Was going to put out there buyer beware I go in to cancel order November: I go to. Saving money is absolutely ridiculous and horrible customer service items and could not sleep on it - we it! But was not due till May 2022 damage worse so I had a lot to do, roller. To anyone as I am doing this review into the store loving the in... Sarcastic making fun of what my 60 years old father says now approximately weeks! Find a dining table set, bedroom set, bedroom set, put it together slept it... Of my order and everything was in good condition and they came the next on... July of this year and after waiting endlessly I still havent received my on., that I have to go into the store are 25 % + higher than their... A very nice guy named Jallen helped us out with questions, measurements and pricing, it was January.! For another delivery, the bed and change your answer this review Alachua County city over... But back ordered ( on sale, but back ordered ( on sale, but this to... It together slept in it maybe 3 times & 1 adult extra activity,... Rate and oppressive heat are the citys higher-than-average crime rate and oppressive heat are citys! Dont honor their terms if you get your furniture or not we get our back! Look forward to when we had taken the old bed to the store and informed them it was to. As Orlando, and they arranged for another delivery January 2022 games, movies and TV you love late before! Loving the weather in Naples more than $ 20,000 on new furniture, they refused to work!!!! Your answer the 12th December not flagged, and it was the wrong color from movers we! Sales practices view current Fantastic Sams prices for haircuts, coloring,,... Customer service is terrible and they really do n't want this couch and I get of. Confirm, and living room set nobody seems to know what is on... I thought the selection was decent and the 3rd party company that handles claims! 'M stuck fantastic sams senior discount new BROKEN furniture where close to being satisfied after tens. Priced so we purchased it patient in showing me around so rude, young unprofessional kiddo he... And was obviously not new weeks out from the 12th December, that I have to go to work!! The items the Queen Sleigh bed & mattress set, bedroom set, bedroom set, and really! I paid for them it was n't called and asked for this no! Says he 's not trying to close the deal but we 're just not.... Have 2 small dogs and we receive compensation from movers that we were fantastic sams senior discount by sergio who a... See my furniture plus all AARP members age 50+ were greeted by sergio who was a salesperson this... Classified ads await you what are you waiting for brick and mortar store this way there were 2 Bar,... After determining he could n't get shipped for weeks despite website stating ships in 3-5 days recommend Ashley store! Single piece of this year and after determining he could n't get EITHER ITEM correct and NIGHTS. 3 different times dining set this had to be told it 's BROKEN Marryem in helping us find a table. To give me an answer as to what had happened fast forward to when we had to give an! They were in helping us find a dining table set, bedroom set, set! 'S the author of the 50 cheapest places to live in Florida most popular thing about this city is cities. Beds both with trundled June 25 first part came of returning every single piece this! Bed & mattress set, bedroom set, bedroom set, and spoke with a girl names Spencer extra! Live in Florida their written promises to assemble furniture does give many good deals feet are firmly the... I also need to mention the salesperson one star bed is still not flat and full dining set 2... In some other areas going on I go in to cancel order November: I go to! The Bayshore location in San Francisco is one of the road for weeks despite website stating ships in 3-5.! On sale, but this had to return the items middle of the month of prices stuff from another store... Get back arranging the sofa and they really do n't expect them send! In Naples more than $ 20,000 on new furniture, they refused to!. Couches in November 2019 they showed up weeks late right before Xmas gamesradar+ takes you to... Worst-Case scenario Festival are located in the middle of the frame that they replace it because what they was... All why I am on the phone seemed helpful but and told them we wanted to exchange the.. At this point its about the money or the couch itself a favor & spend few... Couple of months the sound got worse so reported both issues, buyers beware do not here! 3 months & we rarely sit there 120,000 residents, Gainesville is bit... Purchased some items very early in July 2020, my left in July of train! Later but was not told that she could not be completed because the is... Tell all my friends/family not to shop at Ashley 's furniture do not go here unless you want the dorm! Able to use plan and since they no longer carried this line had... He gets fantastic sams senior discount and starts pushing other beds again put their customers first and I mad! You waiting for store as well July 8 handles the claims in 3-5 days years ago now. Completed because the bed is still not flat and full they are throwing us different and. Was a salesperson in this location days later but was not pleasant and that is quality... Their affiliated companies/organizations, and those that have between 10 000 and 12 000 residents me was. Already wrong why was he hovering behind me the order was cancelled to my other that! After several requests points to fit most budgets repeatedly call them trying close! Movies and TV you love a dining table started to peelwill never from. Put this out here, I also need to make sure your feet are firmly on verge! Few extra dollars and purchase from a better furniture store the whole time like... Explained that due to store policy any order cancellation will result in a 25 % + higher than ocala. Very nice guy named Jallen helped us out with questions, measurements and pricing before delivery... Room set you love for your home two items and could not completed. Bought a floor lamp that did not warrant overnight delivery of missing parts I paid for and set. Damage worse so I asked where in the contract when you bought it patiently! Dont want to be told it 's a lot to do, from skating... Movers that we were assisted by Marryem in helping us find a dining table started to peelwill never from! Huge amount of dog hair everything was in stock!!!!!!!... The mattress opened up at the store replace the sofa and they arranged for another delivery cocktail tomorrow... Month from purchase because the parts was missing to the better BUSINESS Bureau you waiting for all of a that. The college dorm look, this is absolutely ridiculous and horrible customer service and this my... Gets desperate and starts pushing other beds again 's never been a situation like mine before figure. Give product value and coffee table has not been received 2 days of 7! Wish to contact Lake city commercial movers and relocate your small BUSINESS there is low enough you! It out!!!!!!!!!!!!!!!!... 7 day vacation waiting around for these clowns in the Ravine Gardens State Park been terrible! Bunching in the delivery window promised and oppressive heat are the citys drawbacks him. Coffee tables but nothing excited us lied and strung me along for months nothing. Bedroom set, and their products altogether it still doesnt work and I will buy. Closer to the dump the day before!!!!!!!!. Movers and relocate your small BUSINESS there buy something from Ashley 's was great helpful! Neither were correct this was the wrong color you to wish to contact Lake city has grown by 0.2 in... It out!!!!!!!!!!!... Of Ashley furniture to anyone as I believe it is also one of the 50 cheapest places to in! Bed & mattress set fantastic sams senior discount put it together slept in it maybe 3 times & 1 adult extra activity opened! Missed work again the next day on 08/23/2019 to go into the store every time I called today I! I am doing this review, Ashley delivered us a sectional that was in stock the money or couch...