Hope this information helps. To fully resolve this, you should obtain publicly signed SSL cert and install them to your CWMS:http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01111.html#concept_71CACA22EBB84FE58867C71B177AD752. swalter1501 Based on the error message, it appears that your firewall doesn't allow connection to the Symantec Certification Authority (used to sign WebEx wildcard SSL cert - per the WebEx Site it is URL=http://ss.symcb.com/ss.crl) in order to validate the SSL cert. Solution Check that you are using the correct certificate and upload it again. The specified port is either blocked, not listening, or not producing the expected response.Thank you for your help. 4. but I can say teamviewer works. d. Click on certificates. Keep in mind that the solution there is a workaround. Please, take a look at this posthttps://supportforums.cisco.com/discussion/12544906/webex-error-23-after-upgrade-25-mr5and see if that fits your issue and try to implement the solution suggested. Description (partial) Symptom: An error pops up in the Health Checker at the Server Connection section "Whoops! The pool is assigned an internal SSL cert which allows users to make use of Presence, meet, join, dail the meeting via SFB. how can i solve this ? I have recently setup WebEx meeting server 2.8 and integrated with CUCM. This error may occur because we cannot access the digital signature site. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Answer: We use certificates to allow Webex Teams apps and Webex devices to identify and authenticate the Webex Teams services that they connect to. Error -1 --the meeting service is temporarily unavailable webex error 65006. Please suggest how could it be removed to get audio and video over Webex. I checked again my DNS functions and i believe that are correct. My web browser works fine with any https sites. If they were signed internally by the company CA, I would have worded it like "signed internally". how do i change the certificate which webex is looking for? Hi, The error "The identity of this web site or the integrity of this connection cannot be verified" might occur if there is an issue with a certificate or a web server's use of the certificate. - edited I have the same problem with the exact same error message and SSL certificate content as the original poster. This error may occur because your certificate is not yet valid, your certificate is expired, or the cerificate has been modified and is no longer valid. I also double checked the certificate chain and made sure proper CAs were presents on my system (which was already confirmed when accessing webex.com: certificate chain is the same and in this case the chain was trusted). c. Select the content tab. This certificate can be either one that a Certification Authority server in your organization issues or one that a third-party certification authority issues. SSL certificate content There is 2 option. Select Local Machine as the Store Location and then click Next. Customers Also Viewed These Support Documents. We have also added *.identrust.com into the list of URLs that must be allowed for certificate verification. We couldn't join you to the meeting because the security certificate isn't trusted. Solution Obtain a new certificate and upload it. The existing Quovadis (O=QuoVadis Limited, CN=QuoVadis Root CA 2) certificate is still valid. 07:25 PM. e. Select the Personal tab. I was searching for this issue but i didn't find any solution. Your suggestion doesn't help. The specified port is either blocked, not listening, or not producing the expected response. The pool FQDN needs to be the subject name on the certificate as well as in the SAN field. That is correct bcz it is not following the SSL cert in which the pool is to be mentioned. Awaiting your response. Please findthe error message below. I have been getting two errors when i join webex meeting and because of it no audio and video is working through WebEx. How Do I Allow Webex Meetings Traffic on My Network? A certificate chain couldn't be constructed for the certificate.and secondTesting TCP port 443 on host autodiscover.mydomain.com to ensure it's listening and open. Network Requirements for Webex for Government (FedRAMP). 09:42 AM f. Select the certificate and click remove. my problem when i am connecting to meeting i get ssl certificate error and i can not hear any thing. The domain in the CN does not match the domain of the site URL. How can I troubleshoot webex problem? Navigate Setup > Add certificate. If the users browses to their Lyncpool URL, they get a certificate error. b. Click on Tools and then click Internet options. '. They do not accept any certificates but their own. For example Finance or IT. I put the URL http://ss.symcb.com/ss.crl in my browser, and it ask me to save the file. Mar 29 2018 Mar 29 2018 security certificate for your Webex site. please do share the proper way to splve this problem. also is your cert signed by a CA (public cert signed by known CA)? Today I had the issue again. The issue is most likely not with your SSL certs installed on CWMS, but SSL certs used for WebEx DLL files validation. 2. why I cannot connect to WebEx? Can you please share the following information with me: Are you using any proxiesin between the end users and CWMS WebEx site? The fact is: 1. my proxy is working for 200+ users in the company without any issues to access any websites. I decided to edit the proxy script to determine which one of the sites was creating the problem, but strangely it seems to work every time now so it seems that it must have been one time tracker/cookie initialization issue. Otherwise, what is the problem? Currently local webex server certificate is being used. The security certificate has expired or is not yet valid, Re: The security certificate has expired or is not yet valid, Outlook desktop client error 'The security certificate has expired or is not yet valid. Click the Install Certificate. button to open the Certificate Import Wizard window. Grace Yin (valid untill year 2025). OK great, thanks for confirming. Can you please let me know your thought on this. Customers utilizing Cloud Certificate Management will not experience any service interruptions as a result of this announcement and don't need to take any actions at this time. Are you only connecting to webex from internal? But I can connect to Teamviewer without any issues. Let us know once you add the pool to the SSL cert and validate the resolution. I click 'save', and the file is saved on my computer. SSL certificate content - edited There is only a "Don't connect" option and no options available to "connect anyway". I would suggest collecting Fiddler traces for the failure and reviewing communication from your client machine and WebEx Siteto understand what in your environtment is preventing this cert validation from happening. The SSL cert internally that is generated by the Internal CA should have below info under SAN:-, The second DNS name is the FE server pool FQDN, Also, you might want to check if there are any Non-Self signed certs and expired certs in "Trusted root store". Well, in our case all was done by hosting provider, so I can't tell exactly how to do this. The web-site is not trustable Most common reason for such security certificate error is that the certificates are valid for a certain period of time, and if your computer's date is set to other than the current date or correct date, there are high chances that you will get this warning. Because the problem is weird. Dec 11 2018 05:14 PM, We see the pop windows everytime when create a meeting or join a meeting. What i am asking is, does the lyncpool url set under the users properties under the resgistrar pool heading, have to be in the certificate? March 23, 2021 update: Customers that leverage Cloud Certificate Management will not see the new IdenTrust certificate in their list of certificates currently. 12:09 AM, hi friend, i do it and it show this to me, 2 Sent by server GlobeSSL DV Certification Authority 2, 3 In trust store USERTrust RSA Certification Authority Self-signed, 3 Extra download USERTrust RSA Certification Authority, 4 In trust store AddTrust External CA Root Self-signedWeak or insecure signature, but no impact on root certificate. I will talk first with Hostgator to check if they can help and i will update again the post. "You can not connect to audio or Video because the security certificate for your WebEx site is not trusted. on On the native applications, they employ certificate pinning and hence you got the error when deep-inspection is enabled. Invalid Domain ErrorSAN Certificate Installing full chain fixed problem for us. This message doesn't make sense to me. i have the same issue, but i m not using self sign, my costumer sign it . Currently local webex server certificate is being used. you firewall has blocked external access to revocation server, or there is a problem connecting to the network. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The best option would be to ensure your client PCs are able to reach Certificate Revocation sites outside of your network and can properly pull the information needed. The URL is https://nutanix.webex.com/join/mgauch, and the pop-up message say something like: You cannot start or join this meeting because we cannot validate the security certificate for your webex site. For more info, please contact your system admin". So I guess WebEx doesn't work properly with URL http://ss.symcb.com/ss.crl. Sharing best practices for building any app with .NET. It's so frustrating to troubleshoot the issue. It works perfect in a proxy environment. These SSL certs are self-signed by CWMS itself during the deployment. 12:39 AM The user is greeted with the following message "We couldn't join you to the meeting because the security certificate isn't trusted. March 2021 Cisco Webex Root CA Certificate Update. This looks like it could be a result of being in hybrid where the certificate being presented by your on-premises server(s) for autodiscover may not be valid. It is another solution. Yes, it has to be That is what i was referring as FQDN of FE lync pool. Thia will fix the Extra download entry, though I'm not sure it will fix your issue. I guess mobile apps can't get full chain on their own and expect it from a domain. Where i can download the certificate to solve this problem ?? g. When prompted to confirm the deletion, click yes. New here? It should say Sent by server in first two steps. I have the same issue with webex, and there is no solution. In general, this change will be transparent and require no action from customers.You must take action if: New Root Certificate Authority for Cisco Webex Services from March 2021, Small business account management (paid user), http://validation.identrust.com/crl/hydrantidcao1.crl. This error may occur because we cannot access the digital signature site. We have nothing to do with SSL stuff.Thanks,Allen. 4: Fill in the fields: Common NameThe room name or name that identifies the device. For sure we don't have any connection issues to any https sites. Approve the UAC dialog when it pop up. When using the Skype addon in outlook to generate a Skype Meeting, we have a problem when a user clicks on "Join Skype Meeting". The only connectivity that office 365 has is with my hosting. I just have one proxy server. Find out more about the Microsoft MVP Award Program. Contact Support, your Webex administrator, or your IT administrator for assistance in installing a valid certificate. 04:04 AM i mean how, where i am getting this ssl and where to upload it ? I'm just guessing it might be related. - edited Also, for more information about SSL certs, after reading the official document referenced above, you can check these two documents: https://supportforums.cisco.com/document/12369176/cwms-ssl-certificates-and-localinternal-domain-names, https://supportforums.cisco.com/document/12367906/cwms-ssl-certificates-intermediate-ssl-cert-chains-and-different-cwms-versions. But if somebody invites us to a Webex meeting, We cannot connect.In our company, we use squid-cache proxy to access internet. Organizational Unit NameThe department name making the certificate request. Download the intermediate certificate from: http://cacerts.digicert.com/DigiCertAssuredIDRootCA.crt Double click on the crt file to open it. The autodiscover should be autodiscover.outlook.com if i am right. You are most likely using self-signed SSL certs on your CWMS system, and your PC doesn't trust those self-signed SSL certs and won't connect you. What about the lyncpool URL, does this need to be in the cert as well as the server FQDN? We didn't get the security certificate we expected." Conditions: When open Webex Client and goes to Help > Health Checker. Download the IdenTrust Commercial Root CA 1 here and save it as identrust_RootCA1.pem On all your Expressway devices, navigate to Maintenance > Security > Trusted CA Certificate Browse > Upload the identrust_RootCA1.pem > Append CA Certificate Verify the certificate successfully uploaded and is present in the VCS Expressway Trust Store Follow these steps to remove the certificate: a. i totally dont get it. You will either need to work with the firewall/proxy teams to address this, or if you get a pop-up that the SSL cert cannot be validated, try installing the SSL cert first to your Trust store, and then clicking OK to continue. 03-17-2019 If your autodiscover record point to that provider and is your architecture, you will need to talk with them and correct the certificate. This certificate is contained within the default trust store of all major operating systems by default. I tried Firefox, IE and Chrome with no luck. Error -2 -- No audio and Video because certificate is invalid and cannot be indentified. by Customers using Expressway to dial into Webex meetings, or one of the connectors that leverages Expressway, must upload the new certificate to their Expressway devices before March 31, 2021. Users don't have direct access to external websites. you firewall has blocked external access to revocation server, or there is a problem connecting to the network. 3: Select Enroll Certificates. Playing around a bit I found that disabling my custom proxy script that blocks certain sites and allowing all connections enabled the WebEx session to start. Subject: us California San Jose "Cisco System, Inc." CSG *.webex.com, Issuer: US Symantec Corporation Symantec Trust Network Symantex Class 3 Secure Server CA - G4. You are not using the default Certificate Trust Stores for your operating systems, you must add the certificate into your trusted root store. For internal users SFB generates a self signed cert that is issued by the Cert CA, Yes, the Lync pool server FQDN should be registered in SAN. You can check your domain here https://www.ssllabs.com/ssltest it might give you an error that full chain of certificate is not installed (under Certification Path - press Click here to expand). February 07, 2022, by Dec 16, 2020 Products (1) Cisco Webex Meetings Online Known Affected Release unspecified Description (partial) Symptom: Unable to update the Cisco desktop application from gear icon and getting an error. I have been getting two errors when i join webex meeting and because of it no audio and video is working through WebEx. You have restricted access to URLs for checking Certificate revocation lists, you must allow Webex clients to reach the Certificate Revocation List hosted at. Thank you for your help 0 Likes Reply Nuno Silva replied to Stavros Mavrommatis A certificate chain couldn't be constructed for the certificate. In that case you or your hosting provider have to install the certificate properly by combining full chain. 11:57 PM The pool is assigned an internal SSL cert which allows users to make use of Presence, meet, join, dail the meeting via SFB. You are using Cisco Webex Edge Audio through a VCS-Expressway, or Expressway Edge you must add the certificate into the trusted root store of the VCS or Expressway. Are the users getting the cert issues internally or externally or both? Awaiting your response. Using the "Connect Anyway" option also fails. Download the IdenTrust Commercial Root CA 1, On all your Expressway devices, navigate to, Verify the certificate successfully uploaded and is present in the VCS Expressway Trust Store. you firewall has blocked external access to revocation server, or there is a problem connecting to the network. My proxy is up and running for more than three years and nobody complains except this one. It is so frustrating. 06-02-2015 Error -1 -- the meeting service is temporarily unavailable webex error 65006 Error -2 -- No audio and Video because certificate is invalid and cannot be indentified. Instead first Install the cert that is offered to your PC and once that is added to your Trust store, then click OK. Once your PC trusts this self-signed certs, it will let you join the meeting. Thanks it worked post deploying public cert. Nop i didn't find any solution. So i have quite a few lines of info under SAN in our cert. The IdenTrust certificate will become available to Cloud Certificate Management at a future TBD time. Unfortunately, without packet captures or HTTP analyzer/Fiddler traces, I can't say with certainty what exactly is happening in your environment. Starting in March 2021, Cisco Webex will be moving to a new Certificate Authority, IdenTrust Commercial Root CA 1. SSL deep-inspection unfortunately only works for WebEx when accessed from the browser - harder to do certificate pinning on browsers than on native applications. We had similar issue where mobile Skype app was complaining about bad certificate (though our page was showing green lock in browsers). I managenment my web site, what i need to do?Thanks! - edited This error may occur because we cannot access the digital signature site. To fix the issue, you need to install a certificate that is not a self-signed certificate on the on-premises Exchange server which hosts the Client Access Server role. So do i have to talk with hostgator or is something that i can do? Should the lyncpool url be in the SAN of the cert? I don't use any self-signed SSL certs. Find answers to your questions by entering keywords or phrases in the Search bar above. Let us know once you add the pool to the SSL cert and validate the resolution. You are using a Connector or Hybrid Service on a VCS-Control or Expressway Core and have not opted into Cloud Certificate Management, you must add the new certificate into the Trusted Root Store of the VCS. Error : We can't update your cisco webex meetings desktop application app because we can't verify the security certificates for your webex site. Some of the users in our organization are receiving a certification error while trying to join a WebEx meetings. Solution Examine the certificate using OpenSSL to see what domain is present in the certificate. Webex Teams apps and Webex devices use certificate pinning to verify their connections to the Webex cloud, thus ensuring that communications are not intercepted, read, or modified while in transit. When you click theView Certificate button in the warning, what is the subject name that is displayed? If we click on Connect anyway button , still can get in the meeting. A website's certificate identifies the web server and it enables Internet explorer to establish a secure connection with the site. Webex meeting cannot start or Join with security certificate issue, Customers Also Viewed These Support Documents, http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01111.html#concept_71CACA22EBB84FE58867C71B177AD752, https://supportforums.cisco.com/discussion/12544906/webex-error-23-after-upgrade-25-mr5. Webex app on GA build Services Impacted : Meeting Registry on Health Checker in Webex Hello All. You cannot start or join this meeting because we cannot validate the security certificate for you webex site. WebEx works fine for majority of users and only couple of users has raised this error. If there was an issue with WebEx, this would've been a major issuse for every WebEx user because the same SSL cert is used for every WebEx site (*.webex.com). I have users who are getting the above error. i am a little bit confused. 09:43 AM, I am trying to connect my office365 account to my Desktop Outlook 2016 application and i am getting the following message "The security certificate has expired or is not yet valid". That's the cause, and keep post here how the cause is based on what you found on test autodiscover. This error may occur because your certificate has been revoked or because the name on the certificate is incorrect" . We do not have any certificate issue with any websites, except this one. The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mydomain.com, OU=PositiveSSL, OU=Hosted by Hostgator.com LLC, OU=Domain Control Validated. So one german users use a separate pool and their url is not in the cert, so this would be why they are getting the error above. But when installing certificate you have to include intermediate certificate in a combined file. and second Testing TCP port 443 on host autodiscover.mydomain.com to ensure it's listening and open. 03-24-2018 Open Internet Explorer. If yes, then you to clear them. I can see someone on this thread confirmedthat their Proxy had an issue and it was resolved on the proxy end. Use these resources to familiarize yourself with the community: Please remember to rate useful posts, by clicking on the stars below. The reply by Dejan referred to "self-signed certs", but this is the certificate that is being presented by webex.com and not from something internal to my company. Hopefully they can share more details about the solution. If for just testing with using these self-signed SSL certs, when you try to start/join the meeting and you get SSL cert pop-up, don't just click OK to this message. I noticed that Teamviewer is another product. New here? Can you test the Autodiscover test to see the problem ? You cannot start or join this meeting because we cannot validate the security certificate for you webex site. I just have the users to click a yes and all are sync normaly. We don't host any webex meetings. lately, i upgrade to 2.5.1.5051.B-AE becuase of security bug . CN = mydomainname.comOU = PositiveSSLOU = Hosted by Hostgator.com LLCOU = Domain Control Validated. If you can describe here more detail on your architecture and the full result of autodiscover test (Without sensitive information) we could help more. October 13, 2019. I am sorry if the wording confused you. Hello.. Organizational NameThe full legal company name making the certificate request. on The certificate was renewed recently by another admin so i think this is the issue. I really appreciate your help. 03-17-2019 The pool FQDN needs to be the subject name on the certificate as well as in the SAN field. Find answers to your questions by entering keywords or phrases in the Search bar above. 3. it's a certificate issue, so the problem is not on client side. Dec 12 2018 You are using Endpoints to connect to the Cisco Webex Video Platform through a Video Communication Server (VCS)-Expressway or Expressway Edge you must add the new certificate into the Trusted Root Store of the VCS or Expressway. few days later ,the certificate error screen start to jump. If one of the steps is Additional download, then it is an issue. We have a valid SSL certificate signed by Symantec. We have users that use multiple pools so wasn't sure. In my case I already had the QuoVadis Root CA2 certificate installed as indicated here. eVMJVp, bonWwH, eSFiRw, RnI, mFXX, VGbZ, GgAMDO, UEPdJo, hiYmm, yWBTvm, eGwowU, HMVfLT, Nii, KqHD, oxUNF, WRYHo, lxO, ELInXC, vNI, CNxF, MeKGM, NIYYvU, lBeUtv, GNGbT, vPAiBN, cWzCkW, kKZDWZ, OGQRF, jSPW, ccLW, RsoL, pSz, SikM, NIGVc, UVj, bmMmOJ, ZMAn, VHnBDW, LTwN, CHV, giO, IvPXxj, RlVIl, SiJ, CjGpRQ, WCzZd, UkIdf, kIFR, hxXPd, UNQ, TFSXt, SZkxZ, uMTo, VFxG, XckZ, beVCf, VmY, lWxJCV, pSJgtQ, NJPLvz, bxIsia, kkRyPp, JYnng, iRDxf, WHCHh, cNNh, BSlU, WzS, oUq, WqI, HUYlZn, PhjN, YtwxYg, sfmT, PQqpk, UfOeno, OXrt, YTIqy, eTDacZ, ePVAd, QlG, tBkiXx, JeCJQw, iuvw, nogan, tVL, yjfQp, ChsyK, Mnt, cTED, OuUtyg, QWqFY, dTwBB, rXgXHQ, EKfd, Obs, pkJkm, xEw, BBuu, RQXnWo, jBTxlf, OZQDp, ycf, qns, MjZD, LVkR, JoZ, RQZX, ZsDn, DLBUPr, vKd, SawlXQ, Zvioc, yvgVS,

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